Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saralogan Hensley

Birmingham,AL

Summary

Dynamic hospitality professional with extensive experience at Soho Social and Brusters Real Ice Cream. Proven ability to enhance customer satisfaction through exceptional service and effective multitasking. Recognized for fostering teamwork and maintaining a positive atmosphere, while adeptly managing operations and resolving customer issues to drive success in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Server Assistant

Soho Social
05.2023 - Current
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.

Hostess Manager

Soho Social
05.2023 - Current
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
  • Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.

Store Manager

Brusters Real Ice Cream
02.2021 - 09.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

Oak Mountain High School
Birmingham, AL
05.2023

Skills

  • Teamwork and collaboration
  • Attention to detail
  • Positive and friendly attitude
  • Willing to learn
  • Responsible and trustworthy
  • Customer service
  • Hospitality service expertise
  • Supply restocking
  • Multitasking and organizing
  • Superior multitasking capabilities

Timeline

Server Assistant

Soho Social
05.2023 - Current

Hostess Manager

Soho Social
05.2023 - Current

Store Manager

Brusters Real Ice Cream
02.2021 - 09.2023

Oak Mountain High School

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