Saralyn Fondren
Maumelle,AR
Summary
Dedicated housekeeper with a strong background in hospitality, notably at Beach Rotana Hotel. Expert in deep cleaning and health compliance, I enhanced guest satisfaction by implementing efficient cleaning techniques and maintaining high standards. A team player, I effectively collaborated to address concerns and optimize service quality, ensuring a pristine environment for all guests.
Overview
7
7
years of professional experience
Work History
Housekeeper
Royal Hashemite
United Kingdom of Jordan
01.2022 - 07.2023
- Utilized industry-standard cleaning tools and eco-friendly products for effective results.
- Implemented efficient cleaning schedules to optimize time management and ensure client satisfaction.
- Maintained cleanliness and sanitation standards across guest rooms and common areas.
- Conducted thorough inspections to ensure compliance with quality standards.
- Developed schedules to optimize workforce allocation during peak service times.
Professional Housekeeper
Beach Rotana Hotel
United Arab Emirates
02.2016 - 12.2021
- Maintained cleanliness and organization of guest rooms and public areas to enhance guest satisfaction.
- Assisted in laundry operations, ensuring timely delivery of fresh linens and towels.
- Implemented efficient cleaning techniques to optimize time management during daily tasks.
- Collaborated with team members to uphold high standards of hygiene and safety protocols.
- Monitored guest feedback to address concerns and improve service quality continuously.
- Conducted inventory checks on cleaning supplies, reporting shortages for timely replenishment.
- Developed strategies for maintaining exceptional cleanliness standards in high-traffic areas.
- Enhanced guest satisfaction by meticulously maintaining cleanliness and organization in all assigned areas.
- Ensured consistently high-quality housekeeping services by closely adhering to established cleaning procedures and guidelines.
- Demonstrated commitment to guest privacy by strictly following hotel policies and procedures regarding guest belongings and personal information.
- Reduced complaints regarding cleanliness by promptly addressing and resolving any issues reported.
- Rotated linens in storerooms and replenished when supplies ran low.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Polished fixtures to achieve professional shine and appearance.
- Returned emptied garbage receptacles to proper locations.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Handled requests for extra linens, toiletries and other supplies.
- Sorted, laundered and put away various laundry items.
Education
Bachelor of Science - Information Technology
Franciscan College of The Immaculate Conception
BAYBAY CITY, Leyte Philippines 03.2014
Skills
- Hospitality background
- Residential cleaning
Housekeeping
Customer service
Bathroom cleaning
Mopping and sweeping
Vacuuming and sweeping
Vacuuming
Cleaning techniques
Cleaning bathrooms
Health and safety compliance
Bed making proficiency
Kitchen cleaning
Residential cleaning
Hospitality background
Dusting furniture
Customer service-focused
Deep cleaning expertise
Window cleaning
Physically strong
Waste disposal
Languages
English, Filipino, Visayan, Waray Waray
Professional Working
Timeline
Housekeeper
Royal Hashemite
01.2022 - 07.2023
Professional Housekeeper
Beach Rotana Hotel
02.2016 - 12.2021
Bachelor of Science - Information Technology
Franciscan College of The Immaculate Conception