Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saralyn Sophonlath

Long Beach,CA

Summary

Strong leader and problem-solver that is looking to strengthen and build onto my managerial role. Hardworking with the mindset of giving my all into all I do.

Overview

6
6
years of professional experience

Work History

Operational Manager

CVS Pharmacy
11.2021 - Current
  • Training and coaching employees on best practices and procedures.
  • Effectively created and implemented everyday plans for the team to reach company goals.
  • Model excellent customer service and suggested new ways for the team to provide the best service.
  • Work closely with the general manager to predict ways to ease the general managers load or to run he store when they are not present.
  • Check invoices and potential operational shrink.
  • Analyze profit and loss data to find ways to generate the most money in an area with high external shrink.
  • Run the highest shrink quadrant in the store with innovative ways to increase sales and decrease shrink.

Professional House Cleaner

2 Maids And A Mop
09.2021 - 11.2021
  • Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
  • Disinfected high traffic areas in homes to ease clients mind about sickness and viruses like COVID-19.
  • Offered various packages to clients and tried to create loyalty with discounted rates and quality service.

Shift Leader

ColdStone Creamery
08.2018 - 08.2021
  • Created a family friendly environment for all guests to enjoy their experience.
  • Created a plan for the shift to ensure all daily tasks are completed well in preparation for the next shift.
  • Rotated products to ensure guests receive the best quality ice cream and desserts.

Education

Psychology

Long Beach City College
Long Beach, CA

Polytechnic High School
Long Beach, CA
06.2019

Skills

  • Relationship Building
  • Sales Promotion
  • Financial Management
  • Goal Setting
  • Sales Tracking
  • Employee Development
  • Customer Service
  • Performance Evaluations
  • Delegation

Timeline

Operational Manager

CVS Pharmacy
11.2021 - Current

Professional House Cleaner

2 Maids And A Mop
09.2021 - 11.2021

Shift Leader

ColdStone Creamery
08.2018 - 08.2021

Psychology

Long Beach City College

Polytechnic High School

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Saralyn Sophonlath