Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Saranya Raja

Irving,TX

Summary

• Experienced IT professional with 8+ years of expertise in application development, product support, and team leadership for IBM Sterling E-Commerce solutions. Specialized in Sterling OMS with hands-on experience across the entire order lifecycle, inventory management, logistics, payments, and returns.
• Adept at designing and implementing Java-based customizations, integrations, and performance optimizations in IBM Sterling OMS v10.
• Skilled in project planning, requirements analysis, design reviews, and delivering client-facing demonstrations.
• Proven track record in managing critical production issues, enabling smooth system operations, and enhancing application reliability.
• Proficient in tools and technologies including Java, Oracle, IBM Sterling Multi-Channel Fulfillment, RCP COM/SOM, ServiceNow, and JIRA.

  • Committed to upskilling teams through training sessions on Sterling OMS technology and business workflow

Overview

9
9
years of professional experience
1
1
Certification

Work History

Delivery Module Lead

Mphasis / FedEx Office
Plano, Texas
01.2023 - Current
  • Developed and implemented development processes and methodologies to enhance team efficiency, monitor adherence, and ensure high-quality code. Achieved 85% code coverage using SonarLint and SonarQube, enforcing coding standards and implementing automated testing frameworks.
  • Designed and developed over 50 REST APIs to meet business requirements, optimizing performance through techniques such as strategic indexing and connection pooling, achieving a 50% improvement in response time.
  • Provided technical leadership and mentorship to Java development teams, fostering collaboration, knowledge sharing, and alignment with project goals and technical standards.
  • Collaborated with business teams to prioritize demand, define release scope, and align the Order Management System (OMS) with business requirements.
  • Led proof of concept (POC) development to evaluate new technologies and assess their fit with business objectives and requirements.
  • Created and maintained clear, comprehensive technical and functional documentation for processes, systems, and code to support ongoing development and maintenance.
  • Led sprint ceremonies for a team of 6 developers, improving sprint velocity by 30% and reducing overflow tasks by 50% through effective process manag

Technology Lead

Infosys Limited / REI
Richardson, Texas
07.2016 - 01.2023
  • Led the design and development of scalable, high-performance solutions within IBM Sterling OMS, optimizing system stability and operational efficiency across critical business processes.
  • Improved WebSOM performance by 90% using Gulp.js, enabling seamless handling of 1000+ concurrent users in 120+ stores with ~500ms response times.
  • Developed and automated a load testing framework using JMeter to analyze system performance, ensuring reliability under varying workloads.
  • Delivered high-quality technical solutions by creating functional and non-functional design documents, conducting Proof of Concept (POC) initiatives, and optimizing Sterling customizations and configurations.
  • Automated 150+ jobs and workflows, including monitoring tasks and error handling, using Java frameworks and Windows Scheduler, significantly reducing manual intervention and enhancing efficiency.
  • Provided instant and effective solutions for production issues with a flexible and adaptive approach, analyzing tickets, performing root cause analysis, and implementing improvements to enhance system performance and reduce defects.
  • Coordinated end-to-end deployment and go-live activities, ensuring seamless transitions and robust system health post-deployment.
  • Built strong client relationships as an onsite coordinator, ensuring timely issue resolution and high client satisfaction through consistent updates and effective communication.

Education

Bachelor of Technology - Information Technology

Anna University
India
01.2016

Skills

  • Package Applications: IBM Sterling OMS, IBM Call Center for Commerce, IBM Sterling Store, IBM Web Store
  • Languages: Java,XML, Javascript, SQL,HTML,XSLT
  • Database: Oracle 11g,12c
  • Application Servers: Websphere,WebLogic
  • Ticketing system: ServiceNow,JIRA, Agility V1,PDSM,Confluence
  • Domain Experience: Retail, Supply chain

Certification

  • IBM Certified Deployment Professional - Sterling Configurator V9.1
  • IBM Certified Cloud Developer - Sterling Order Management

Timeline

Delivery Module Lead

Mphasis / FedEx Office
01.2023 - Current

Technology Lead

Infosys Limited / REI
07.2016 - 01.2023

Bachelor of Technology - Information Technology

Anna University

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Saranya Raja