SARA PORTUGUEZ
Kansas City
Summary
Excellent, hard-working individual who is Experienced in high volume work environments, great at communicating with team members and management, able to multitask and enjoy helping my teammates when needed.
Skilled worker committed to outstanding experiences and customer satisfaction. Always maintains highly professional and polished attitude and appearance to match tone for event.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Banquet Server
Nelson Atkins Museum of art
Kansas City
10.2024 - Current
- Served food and beverages, including wine and beer, to enhance guest experience during museum events.
- Served beverages and appetizers to guests in an efficient manner.
- Refilled water and beverage glasses while taking additional orders to maintain service flow and guest comfort.
- Greeted guests upon arrival, offering assistance to ensure satisfaction throughout the event.
- Assisted guests with special requests and dietary needs.
- Set up tables and chairs for various banquet events.
- Maintained cleanliness and organization of banquet areas.
- Followed safety protocols for food handling and service.
- Gathered event materials and supplies to ensure readiness for activities.
Wait Staff Member
Session taco joint
Mission
04.2022 - 05.2026
- Provided attentive service to customers in a fast-paced dining environment.
- Delivered food and beverages promptly while ensuring order accuracy.
- Ensured that all of my tables you greeted promptly and exceeded by using steps of service.
- Ensured that all of tables were greeted promptly and exceeded by using steps of service.
- Trained new staff on service standards and restaurant procedures, enhancing team performance.
- Assisted in maintaining cleanliness and organization of dining areas and kitchen.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Managed multiple tasks simultaneously, maintaining organization and efficiency under pressure.
BARTENDER
Boulevard Brewing Company
11.2021 - 09.2024
- Educated customers daily on new and rotating beer selections to enhance their experience.
- Maintained a presentable bar and stocked supplies by changing kegs and organizing the area.
- Facilitated daily bar readiness by performing opening and closing tasks.
- Follow alcohol awareness procedures to prevent excessive guest intoxication.
- Maintained cleanliness and organization of the bar area.
- Shared expertise on beer selections and pairings to engage customers and enhance their enjoyment.
- Monitored inventory levels and restocked supplies as needed.
- Monitored inventory levels and restocked supplies regularly.
- Assisted in planning special events and promotional activities at the brewery.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
ASSISTANT MANAGER/ BARISTA
SplitLog Coffee
11.2020 - 09.2022
- Oversaw daily front and back of house operations, including inventory management, barista services, and food preparation.
- Implemented quality control measures for beverage preparation and presentation standards.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Managed customer service inquiries and complaints in a timely manner.
- Addressed customer service inquiries and resolved complaints to enhance overall dining experience.
- Supervised daily operations by scheduling shifts and assigning duties to ensure smooth workflow.
- Maintained up-to-date knowledge of company products and services.
WAITRESS
Port Fonda
04.2015 - 07.2018
- Greeted customers as soon as they walked in the door.
- Run food, host and bus tables when teammates were busy.
- Managed customer orders using point-of-sale systems efficiently.
- Assisted in training new staff on service procedures and menu knowledge.
- Maintained cleanliness and organization of dining area throughout shifts.
- Supported promotional events by informing guests about specials and offerings.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Time efficient with customers from the moment the walk into the door until when they leave.
- Provided attentive service to guests in a fast-paced dining environment.
Education
HIGH SCHOOL DIPLOMA -
Shawnee Mission North
Mission, KANSASSkills
- Teamwork and Professionalism
- 18 years of customer service experience
- Bilingual
- Fast paced, fine dining service experience
- Banquet setup
- Food service
- Event coordination
- Beverage knowledge
Certification
- Liquor card
- Safe serve certified
Languages
Spanish
Timeline
Banquet Server
Nelson Atkins Museum of art
10.2024 - Current
Wait Staff Member
Session taco joint
04.2022 - 05.2026
BARTENDER
Boulevard Brewing Company
11.2021 - 09.2024
ASSISTANT MANAGER/ BARISTA
SplitLog Coffee
11.2020 - 09.2022
WAITRESS
Port Fonda
04.2015 - 07.2018
HIGH SCHOOL DIPLOMA -
Shawnee Mission North