Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Sabatano

Walden,NY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in food and beverage industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Banquet Server

Wildflower Farms
03.2023 - Current
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Responded to guest inquiries and requests promptly and courteously.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Handled food and beverage orders for up to 160 guests, delivering prompt and friendly service

Bartender

Nu Cavu
02.2016 - 09.2022
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Closed out cash register and prepared sales report at close of business.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Trained 12 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Developed specialty cocktails and mock-tails upon request sustaining customer interest and solid bar revenue.
  • Served high customer volumes during special events, nights and weekends
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Recreation Aide

Town Of Newburgh
04.2018 - 02.2020
  • Communicated accurate information about available services and facilities to promote enrollment.
  • Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
  • Responded to public inquiries to provide information about programs and facilities.
  • Collected and analyzed participant feedback to inform program improvements.
  • Maintained order among participants and spectators to enforce conduct rules conformance.
  • Performed clerical duties to process participation fees and reconcile cash receipts daily.
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
  • Monitored participation in recreational activities to provide assistance to participants.
  • Assisted in recruitment and hiring of new recreation staff.
  • Led two sports programs for groups of up to 60 children, providing motivation and guidance to participants

Education

Bachelor of Science - Sports Management

DeSales University
Center Valley, PA
12.2013

Skills

  • Hospitality Service Expertise
  • Food Safety Understanding
  • Strong Work Ethic
  • Effective Communication
  • Mixology Techniques
  • Attentive
  • Point of Sales Literacy
  • Sense of Urgency
  • Teamwork and Professionalism
  • Ability to Lift 30 Pounds
  • Multi-Task

Timeline

Banquet Server

Wildflower Farms
03.2023 - Current

Recreation Aide

Town Of Newburgh
04.2018 - 02.2020

Bartender

Nu Cavu
02.2016 - 09.2022

Bachelor of Science - Sports Management

DeSales University

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Lauren Sabatano