Sara Sturgell
Assistant Store Manager-Lowes #2576
Monett,MO
Summary
I have accomplished extensive knowledge of sales and services provided by Lowes. I collaborate regularly with customers/clients, installation providers, and store associates to provide exceptional customer service. I am a motivational leader,building skills and knowledge of installation services to new and existing associate. I have the highest associates involvement in district 1218. I have lead our sales teams to be top comp in the district in Quote to Close reporting multiple times.
I am always engaged, my work ethic is stellar, and my desire to improve the customer experience drives me. It drives me to improve; improve myself, my store, my peers, keeping motivated to learn,grow,and excel in the home improvement industry.
Overview
18
18
years of professional experience
Work History
Assistant Store Manage - Sales
Lowes Home Improvment
Monett, MO
01.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Extensive knowledge of Installations, IMS, ISST( including 20/20 design) IME, IHC and vast product knowledge
Installation Sales Manager
Lowes
Monett, MO
01.2020 - 01.2022
- Maintained ethical and positive working environment to streamline installation projects and communications.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Developed and implemented comprehensive strategies to increase sales and installation time lines.
- Interpreted sales and pricing policies to departmental personnel and customers.
- Utilized metrics to modify low-performing sales associates and training to increase client satisfaction.
Interior Project Specialist
Lowes
Monett , MO
01.2017 - 12.2020
- Handled scheduling of subcontractors and staff to complete projects within required timeframes.
- Design kitchen and bath layouts using 20/20, Lowes.com, and store merchandise.
- Compiled bids for client home services
- Conducted walk-throughs with clients prior to project close, completing punchlists and answering all questions.
- Assessed subcontractor bids on kitchen and bath projects for costs, conformity to requirements per company standards.
Plumbing and Electrical Manager
Lowes
Monett , MO
01.2016 - 01.2017
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored supply levels and identified cost-effective materials to reduce project expenses.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Improved operations through consistent hard work and dedication.
- Carried out day-to-day duties accurately and efficiently.
Flooring Sales Specialist
Lowes
Monett, MO
01.2006 - 01.2016
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Drove team revenue totals by bringing in top sales numbers.
- Assisted customers with selecting appropriate floor types and styles.
- Discussed pricing, additional charges and payment plans during sales process.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
Education
Associate of Arts
Crowder College
Neosho, MOSkills
- Store Management
- Staff Management
- Sales
- Goals and Performance
- 20/20 Design
- IMS/IHC/IME/ISST
- Sales Training
- Product Knowledge
- Store Merchandising
- Sales Goals
Timeline
Assistant Store Manage - Sales
Lowes Home Improvment
01.2022 - Current
Installation Sales Manager
Lowes
01.2020 - 01.2022
Interior Project Specialist
Lowes
01.2017 - 12.2020
Plumbing and Electrical Manager
Lowes
01.2016 - 01.2017
Flooring Sales Specialist
Lowes
01.2006 - 01.2016
Associate of Arts
Crowder College