Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Sarath Kumar S

Chennai,Tamil Nadu

Summary

Dynamic Technology Service Engineer with extensive experience at Walmart Global Tech, adept at incident management and root cause analysis. Proficient in Python programming and SQL querying, I excel in delivering robust application support while training teams. Recognized for maintaining SLA commitments and enhancing operational efficiency through automation and effective problem-solving.

Overview

10
10
years of professional experience
1
1
Certification

Work History

TECHNOLOGY SERVICE ENGINEER- III

Walmart global Tech, india
Chennai
03.2021 - Current
  • Analyzed complex problems and identified root causes of system failures.
  • Working in GIF modules: Picking, Dispense, Staging, Quality Checks, Check-in modules, and assist team members, and provide support and solutions to associate queries/issues.
  • Responsible for GIF (Walmart) L3 production support, maintaining SLA as committed with the client, and preparing documents and SOP manuals for daily processes.
  • Understanding the current business process, ensuring that all production issues are timely updated with work done, and resolved within SLA timelines.
  • Worked extensively in Core Java, Python, Web services, Unix, ETL, and Elasticsearch.
  • Creating RCA documents for priority one tickets and sharing them with the client.
  • Acting on alerts and monitoring dashboards of applications using Splunk, Dynatrace, and Grafana, and performing automation using Python.
  • Expertise in incident handling, change management process, problem management, testing, and deployment.
  • Ability to understand business requirements and system architectures.
  • Independently own, address, and resolve application issues, provide updates, perform root cause analysis, and maintain updated knowledge of company products and services.

Senior Application Support Engineer

BNY Mellon
Chennai
05.2020 - 03.2021
  • Application support, which involves working on tickets, production issues.
  • Responsible for the day-to-day maintenance of the application, including tasks related to identifying and troubleshooting application issues.
  • Worked on the Nexen and plugin-related applications.
  • Monitored the application through various tools like AppDynamics, Dynatrace, and Splunk.
  • Supported the production deployment during weekends.
  • Worked on tools like SQL Developer, Jenkins, and App Engine.
  • Strong in writing complex Informix/SQL queries and handling the Informix database. Strong experience in Unix commands and shell scripting.

Application Support Analyst

Cognizant Technologies
Chennai
04.2015 - 05.2020
  • Troubleshot application errors by reviewing log files and system configuration settings.
  • Application support, which involves working on tickets, pagers, and providing work-around scripts for critical, business-impacting issues.
  • Responsibilities also include root cause analysis, defect creation, and fixing the defects on a regular basis.
  • Creating, executing, and maintaining database queries for Informix.
  • Training the new associates in the project, both functionally and technically.
  • To provide production support and maintenance for applications in the Institutional and Individual lines of business, there is no diverse impact on the applications due to the change.
  • Smoke testing support of 346 applications during weekends after deployments, change implementations to ensure there is no diverse impact to the applications due to the change.
  • Create or modify shell scripts to reduce day-to-day efforts and remedy ticket count.
  • Attending business calls and understanding the requirements and issues of clients.
  • Training the new associates in the project, both functionally and technically.

Education

Bachelor of Engineering - Information Technology

Velammal Institute of Technology
Chennai
05-2014

Skills

  • Application support/Production Support
  • Incident management
  • Python programming
  • SQL querying
  • Shell scripting
  • Java debugging
  • Putty, WinSCP, Jenkins, GIT, GitHub
  • Splunk, Kibana, Grafana, Dynatrace, K8s, Prometheus, App Dynamics, Open Observe
  • Unix, Linux
  • Azure
  • Team management

Accomplishments

  • Bravo Award in Walmart Global Tech (Dec 2022)
  • Excellence Award in Walmart Global Tech (Feb 2025)
  • Best Employee Award in Cognizant (April 2019)

Certification

  • ITIL V4 foundation
  • Python certification in coursera

Languages

English
Professional

Timeline

TECHNOLOGY SERVICE ENGINEER- III

Walmart global Tech, india
03.2021 - Current

Senior Application Support Engineer

BNY Mellon
05.2020 - 03.2021

Application Support Analyst

Cognizant Technologies
04.2015 - 05.2020

Bachelor of Engineering - Information Technology

Velammal Institute of Technology

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Sarath Kumar S