Saratina Green
Upper Marlboro,MD
Summary
Creative and energetic Early Childhood Education professional devoted to offering diverse activity plans and experiential learning opportunities to enhance individual development. Friendly, supportive and motivated with strong desire to promote student potential. Offering years of experience with passion for building strong rapport with faculty, students and caregivers.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
MTM Transportation
03.2020 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Teaching Assistant/ Volunteer Position
Love Never Fails Learning Center
04.2017 - 11.2019
- Improved overall class participation by implementing group activities and project-based learning.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
- Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
- Offered constructive feedback on student assignments, helping them refine their writing skills and comprehension.
Education
Bachelor Of Science - Business Management
University Maryland Global Campus
Adelphi MD12.2023
Skills
- Report Generation
- Nutrition Knowledge
- Health and Safety
- Scheduling
- Complaint Resolution
- Early Childhood Education
- Curriculum Implementation
Timeline
Customer Service Representative
MTM Transportation
03.2020 - 11.2023
Teaching Assistant/ Volunteer Position
Love Never Fails Learning Center
04.2017 - 11.2019
Bachelor Of Science - Business Management
University Maryland Global Campus
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