Oracle ERP, SAP, Siebel, Microsoft Dynamics Finance and Operations, Microsoft Dynamics Project Operations
Saravanan Dhanapal
ERP Technical Architect
Grand Ledge,MI
Summary
Driven Project Leader offering 13 years of project management and leadership performance. Plans and monitors projects to define scope and enforce adherence to timelines and project specifications. Adept at scheduling and risk management.
Overview
17
17
years of professional experience
Work History
Project Lead
Chainsys Corporation
03.2011 - Current
- Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth.
- Saved costs on multiple projects by identifying opportunities for process improvement and implementing cost-effective solutions.
- Mentored junior team members, fostering professional growth and increasing overall team efficiency.
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
- Managed change requests effectively by evaluating impacts on scope, timeline, or budget before approving them in a timely manner to avoid delays or escalations in costs.
- Conducted thorough risk assessments to identify potential issues early on, allowing for proactive mitigation strategies to be implemented.
- Increased stakeholder engagement by conducting regular status updates and addressing concerns proactively.
- Maintained quality assurance standards while managing large-scale projects, resulting in significant reductions in defects and rework.
- Enhanced client satisfaction by consistently delivering high-quality projects within budget and on schedule.
- Established strong relationships with clients, leading to repeat business and positive referrals for the company.
- Implemented best practices in documentation management systems that improved efficiency, accessibility, and security of project-related information.
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Developed comprehensive project plans that clearly outlined objectives, timelines, budgets, risks, and success metrics for all stakeholders.
- Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
- Led multidisciplinary teams to complete complex projects efficiently through effective coordination and delegation of tasks among team members.
- Partnered with project team members to identify and quickly address problems.
- Monitored project progress, identified risks and took corrective action as needed.
- Analyzed project performance data to identify areas of improvement.
- Facilitated workshops to collect project requirements and user feedback.
- Developed and implemented project plans and budgets to ensure successful execution.
Service Delivery Manager
Cadd Centre India Private Limited
01.2007 - 02.2011
- Developed comprehensive reporting systems that tracked service delivery progress transparently and efficiently.
- Fostered strong relationships with clients to maintain long-term partnerships and drive business growth.
- Developed training programs to enhance employee skills and boost overall productivity levels.
- Conducted regular reviews of service offerings, identifying gaps in the market, and recommending new solutions accordingly.
- Enhanced service delivery by developing and implementing efficient processes.
- Implemented performance metrics to evaluate team effectiveness and identify areas for improvement.
- Collaborated with sales teams to develop strategies that maximized revenue generation through upselling or cross-selling opportunities.
- Improved service quality, addressing client concerns promptly and professionally.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Led cross-functional teams to achieve project goals on time and within budget.
- Assisted in the development of annual budgets, ensuring alignment with organizational objectives while maintaining fiscal responsibility.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Managed third-party contracts to drive delivery of required services.
Education
Bachelor of Science - Microbiology
RCM Matriculation Higher Secondary School
Chennai, India 05.2001 -
Skills
Project Management
Gathering requirements
Client communications
Requirements Gathering
Project Planning
Resource Allocation
Effective work breakdown structure
Project Scheduling
Requirements Analysis
Project regulations
Leadership skills
Mentoring
Scope Management
Team motivation
Risk Management
Multi-tasking skills
Root Cause Analysis
Risk Analysis
Effective project management
Process Improvement
Purchasing and procurement
Customer Focus
Technical Presentations
Team Collaboration
Team Leadership
Customer Relationship Management
Relationship Building
Time management abilities
Problem-Solving
Analytical Thinking
Team building
Problem-solving aptitude
Decision-Making
Self Motivation
Interpersonal Skills
Excellent Communication
Active Listening
Software
Timeline
Project Lead
Chainsys Corporation
03.2011 - Current
Service Delivery Manager
Cadd Centre India Private Limited
01.2007 - 02.2011
Bachelor of Science - Microbiology
RCM Matriculation Higher Secondary School
05.2001 -