Summary
Overview
Work History
Education
Skills
Federal Status
Timeline
Generic

Sarawanna Gibson

Raeford,NC

Summary

Dynamic professional with extensive experience in scheduling and consult processing at Fayetteville VA HCC. Proficient in CPRS and VISTA GUI, leveraging exceptional communication skills to enhance veteran care. Consistently delivers timely solutions in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Near Team member –Primary Role Rescheduler

Fayetteville VA HCC
11.2024 - Current
  • Scheduling in a timely manner.
  • Review and process -New Enrollees.
  • Check enrollment eligibility.
  • Schedule appts, check status, and update enrollment.
  • Coordinates with PCMM.
  • Ensure Near Scheduling staff have updated lists.
  • Facilitate a warm transfer
  • Able to coordinate quick turnaround for veteran when process change due to Ramp up and Leaf request

Medical Support Assistant (MSA) (GS-5)

Fayetteville VA HCC
05.2024 - Current
  • Process consults efficiently
  • Submit consults to community care for Veterans in a timely manner and advise on contact details
  • Uses/used a variety of computer applications in day-to-day activities and duties, such as CPRS, VISTA, VISTA GUI, CTM, JLV, VCM, VA TMS
  • Helps Input documents into Leaf Portal
  • Provide consultation or training to volunteers or staff on topics such as Veterans rights, medical issues, direction to appt, scheduling Veterans, Near Team New Enrollee Veteran process.

Substitute Teacher

Hoke County Schools
Raeford, North Carolina
09.2023 - 04.2024
  • Provided classroom instruction outlined in teacher's lesson plans.
  • Engaged students in discussions to promote interest and drive learning.
  • Provided classroom instruction following regular teacher's lesson plans.

Libarian/Guest Teacher

Charlotte Mecklenburg School
Charlotte, North Carolina
02.2022 - 07.2023
  • Provide students and staff with access to library resources and media services. Overseeing library management and administration. Oversee and manage the check-in and check-out process of books, magazines, and computers.

Health Care Advocate - Customer Service Representative-FT

Connextions
05.2016 - 01.2020
  • Assist senior citizens with questions regarding annual medical care benefits.
  • Inbound and outbound calls to members of United Health Care, needing to take advantage of their annual benefits, including yearly physicals, routine mammograms, glaucoma screenings, and adherence to medications.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Scheduling timely appointments.
  • Communicated with insurance offices to verify service eligibility for authorization requests.
  • Applied HIPAA privacy and security regulations while handling patient information.

Education

Medical Reimbursement Certificate -

CPCC
Charlotte, N.C
01.2009

Business Development Classes -

CMS Schools
Charlotte, N.C

Life and Health Insurance License -

Transact
Charlotte, NC

Skills

  • Proficient in Microsoft Office Suite
  • Knowledge of CPRS, VISTA GUI, CTM, and ISS
  • Strong capabilities in technologies
  • Exceptional people skills
  • Excellent communication skills
  • Versed in medical terminology
  • Compiling medical records
  • Editing medical records
  • Timekeeping
  • Collaborates with team members
  • Ability to conduct research on new SDLC technologies
  • Prior administration experience with Windows 2022

Federal Status

Career

Timeline

Near Team member –Primary Role Rescheduler

Fayetteville VA HCC
11.2024 - Current

Medical Support Assistant (MSA) (GS-5)

Fayetteville VA HCC
05.2024 - Current

Substitute Teacher

Hoke County Schools
09.2023 - 04.2024

Libarian/Guest Teacher

Charlotte Mecklenburg School
02.2022 - 07.2023

Health Care Advocate - Customer Service Representative-FT

Connextions
05.2016 - 01.2020

Medical Reimbursement Certificate -

CPCC

Business Development Classes -

CMS Schools

Life and Health Insurance License -

Transact

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Sarawanna Gibson