Saraya Ingram
Alpharetta,GA
Summary
Proven ability to assume challenging roles, perform in highly visible positions, work under pressure to meet deadlines and produce strong sustainable results. Aggressive and energetic self-starter; effective working both independently and as a team member.
Overview
11
11
years of professional experience
Work History
Technical Support Representative
Computer Generated Solutions Inc.
07.2019 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- De-escalation and being a customer advocate.
- Utilized tools to become proficient at fixing each issue.
- Assisted with the merger to T-Mobile.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Nesting Manager
Computer Generated Solutions Inc.
07.2019 - Current
- Drove quality improvements by identifying root causes of recurring issues and implementing corrective actions.
- Monitored project milestones closely ensuring timely deliveries without compromising on quality standards.
- Trained Nesting Support Leaders to customize their training style based on each new hire's needs.
- Hosted meetings with the client to review our successes and discuss our approach to develop our agents.
- Obtain feedback from agents to help develop our floor support agents.
- Virtually set up agents systems to prepare them to take calls and resolved technical difficulties.
- I took escalated calls.
- Monitored and audited calls.
- Build relationships with agents and learned what motivated them their learning style and encouraged growth.
- Agent and client advocate.
- Timesheets, attendance and payroll.
Lenovo Manager
Computer Generated Solutions Inc.
07.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep the business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Facilitated incentives that were cost-effective as well as motivating.
- Interviewing candidates and assessing their ability to succeed in the job role.
- Team meetings that encouraged agents to showcase the path to success.
- Training on new material.
- Using Excel to input data to predict call volume and staffing requirements. Recruited for overtime and offered time off based on volume.
- Managed a team of up to 22 agents.
Team Member
Cut N Up Lawn Care
01.2014 - 07.2019
- Customer Service- Answer phones address client concerns input client information into Service Autopilot, scheduled jobs and optimized routes to increase productivity
- Crew Member- I was responsible for leaf clean ups, final clean up when cutting residential properties, operate the Toro Grandstand mower, mulch and pine straw installations
- I perform task while follow all of the safety regulations on the job
Team Member
Dairy Queen
08.2015 - 08.2016
- I was responsible for opening and occasionally closing the store
- Also I let the manager know when we were running low on products and checking off product that was brought in stock
- I operated the register, cleaned the store and made product for the customers to purchase
- This was all performed while providing fast and friendly customer service
Seasonal Sales Representative
Journeys
09.2015 - 01.2016
- Sales Representative- Meeting a sales goal by up selling accessories and encouraging customers to buy multiple shoes
- Listening to the customer in order to find what would best fit their needs then selling those items
- Organizing the stockroom making sure shoes are in the right place
- Finding shoes in a timely manner so that the customer didn't have to wait long
Education
High School Diploma -
Stephenson High School
Video BroadCasting reward -
Dekalb High School Of Technology South
Skills
- Solution Selling Strategies
- Motivational Speaking
- Growth/Development
- Strategic Product Positioning
- Team Building
- Organization/Planning
- Resourcefulness/Problem
- New Product Introduction
Selectedachievements
- Customer Service: Generated high level of customer satisfaction; monitored factors impacting day-to-day and long-range operations.
- Community Relations: Ability to maximize relationship within any environment.
- Proven ability to meet quota and strategic growth objectives, with expertise in product knowledge and demonstration.
- Areas of expertise include strategic planning, team building and professional product presentation.
Besttimetoreach
mornings
Functionalstrengths
- Overcoming sales objection by listening to the customer and successfully developing another approach.
- Ability to build a friendly as well as helpful environment.
- Exceptional interpersonal and communication skills (greet, consult, up-sale); build positive, effective customer relationships.
- Exercised key ability to work autonomously within challenging environment. Maintained clean and efficient work environment. Operated computerized registers and Service Autopilot. Possess flexibility being easily trainable.
Accomplishments
I’ve won leadership competition to incolved meeting CSAT survey goals, team case management goals and tool utilization goals.
Timeline
Technical Support Representative
Computer Generated Solutions Inc.
07.2019 - Current
Nesting Manager
Computer Generated Solutions Inc.
07.2019 - Current
Lenovo Manager
Computer Generated Solutions Inc.
07.2019 - Current
Seasonal Sales Representative
Journeys
09.2015 - 01.2016
Team Member
Dairy Queen
08.2015 - 08.2016
Team Member
Cut N Up Lawn Care
01.2014 - 07.2019
High School Diploma -
Stephenson High School
Video BroadCasting reward -
Dekalb High School Of Technology South
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