Sardia Francois
TEANECK,New Jersey
Summary
Accomplished Phlebotomist with a proven track record at Quest Diagnostics, improving patient experience through compassionate care and efficient blood draw techniques. Skilled in venipuncture and patient communication, I have significantly improved service quality by training new staff. Expert in specimen handling and maintaining inventory, ensuring high standards of care and operational excellence.
Overview
13
13
years of professional experience
Work History
Phlebotomist
Quest Diagnostics
11.2011 - Current
- Collect blood from patients, centrifuge blood samples and separate serum and plasma to prepare for testing.
- Label samples and follow proper procedures in collection, including safety precautions.
- Explaining blood draw procedure to patients to put them at ease.
- Complete proper sanitation and cleaning of equipment and work areas between patients.
- Improved patient experience through compassionate care and communication during blood draw procedures.
- Packaged specimens for daily pick up to be taken to lab for testing.
- Monitor patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
- Collect, label, and process blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Improve patient experience by performing blood draws quickly and efficiently.
- Train new phlebotomists on the Epic system, and on proper blood collection techniques and safety protocols, elevating overall quality of care.
- Manage inventory and order necessary supplies to ensure the laboratory remains fully stocked for all testing procedures.
Education
Associate of Science - Psychology
Bergen Community College
Paramus, NJMedical Assistant And Phlebotomy
Berdan Institute of Technology
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Blood collection techniques
- Venipuncture expertise
- Data entry
- Communication
- Medical Terminology
- Organized
Languages
French
Professional Working
Timeline
Phlebotomist
Quest Diagnostics
11.2011 - Current
Associate of Science - Psychology
Bergen Community College
Medical Assistant And Phlebotomy
Berdan Institute of Technology
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