SARDONYX BISSAINTHE
4 Best Business Corp.
Lauderdale Lakes,USA
1
Certification
22
years of professional experience
Detail-oriented Administrative Professional with experience in county government operations and remote customer service. Managed billing inquiries, resolved technical issues, and enhanced customer interactions in fast-paced environments. Expertise in Microsoft Office, CRM systems, and data management, combined with strong analytical and conflict resolution skills.
Work History
Administrative Specialist / Data Analyst
2 Years 5 Months- Provided administrative and operational support for staffing assignments with county government agencies, enhancing workflow and service delivery.
- Served in two separate county assignments, performing Administrative Specialist and Data Analyst responsibilities.
- Analyze and organize data to support departmental reporting, projects, and operational decision-making.
- Maintain, organize, review, and update records, reports, databases, and departmental information.
- Analyzed and organized data to facilitate departmental reporting, projects, and informed operational decision-making.
- Prepare spreadsheets, reports, correspondence, and documentation using Microsoft Office applications.
- Coordinated administrative tasks, responded to inquiries, maintained records, and ensured smooth day-to-day office operations.
- Adapt quickly to different county departments, systems, procedures, and operational requirements.
- Contributed to various county government contract assignments by providing essential administrative support.
Retention Specialist
1 Year 7 Months- Managed customer interactions with CRM software, resolving complaints and billing issues to strengthen customer relationships.
- Enhanced customer experience and loyalty through analysis of feedback and implementation of targeted solutions.
- Processed orders and canceled accounts while addressing complaints to streamline service delivery.
Disaster Survivor Assistant/Supervisor
7 Months- Coordinated daily operations and supervised staff to achieve strategic goals.
- Verified inspection data for accuracy and completeness to maintain compliance.
- Identified challenges in emergency operations.
Remote-Technical Support/Billing Manager
7 Years 7 Months- Developed performance reports to inform executive decision-making.
- Supervised team of 10 billing clerks to ensure efficient daily operations.
- Handled customer service inquiries and resolved technical issues to maintain high satisfaction.
Assistant Manager
5 Years 4 Months- Trained cashiers on cash handling protocols to enhance transaction accuracy.
- Performed register audits, identifying discrepancies to uphold financial integrity.
- Addressed customer concerns, fostering positive relationships and loyalty.
Education
Associate of Science - Technology and Business
High School
Associate of Science - Cyber Security
Skills
Data Analysis
Data Validation
Data Entry
Report Generation
Spreadsheet creation
Microsoft Office
Records management
Administrative Support
Project Coordination
CRM Systems
Customer Service
Analytical & Critical Thinking
Problem Solving
Client management
Certification
Certified Project Management - Gener8tor Skills Miami - 2023-09-30
Timeline
Administrative Specialist / Data Analyst
4 Best Business Corp.
03.2024 - CurrentRead More
Retention Specialist
AT&T
09.2021 - 04.2023Read More
Disaster Survivor Assistant/Supervisor
Homeland Security US Department
10.2017 - 05.2018Read More
Remote-Technical Support/Billing Manager
Convergys
03.2010 - 10.2017Read More
Assistant Manager
Bebe Outlet
11.2004 - 03.2010Read More
Plantation High School
High School
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Sanford Brown College
Associate of Science from Technology and Business
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Broward College
Associate of Science from Cyber Security
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