Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sardou Charles

Albany

Summary

Dynamic Store Manager with a proven track record at Rainbow Shops, excelling in customer service and problem-solving. Enhanced operational efficiency through effective inventory control and staff management, fostering a positive work environment. Recognized for resolving customer complaints swiftly, ensuring satisfaction and loyalty in a fast-paced retail setting.

Overview

13
13
years of professional experience

Work History

Store Manager

Rainbow Shops
02.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Manager

Rainbow Shops
09.2023 - 02.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Backroom Associate

Marshalls
05.2018 - 09.2023
  • Received incoming merchandise and stored in correct stock locations.
  • Assisted with merchandise stocking and replenishment in backroom and on sales floor.
  • Maintained orderly stockroom for ease of retrieval.
  • Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.

Parking Attendant

LAZ Parking
05.2012 - 09.2023
  • Answered general questions about parking fees, facilities, and directions.
  • Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
  • Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
  • Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.

Education

High School Diploma -

College Roger Anglade
Haiti

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization

Languages

French
Full Professional
Croatian
Full Professional

Timeline

Store Manager

Rainbow Shops
02.2024 - Current

Assistant Manager

Rainbow Shops
09.2023 - 02.2024

Backroom Associate

Marshalls
05.2018 - 09.2023

Parking Attendant

LAZ Parking
05.2012 - 09.2023

High School Diploma -

College Roger Anglade

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