Sareena Sadiq
Brooklyn,NY
Summary
Professional attendant with strong focus on delivering high standards and achieving results. Proven ability to adapt to changing needs while maintaining reliability and team collaboration. Skilled in customer service, problem-solving, and maintaining clean, organized environment. Known for positive attitude and effective communication with both customers and team members.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Order Pick Up Attendant
Tin Building
New York, NY
12.2024 - 02.2026
- Delivered exceptional customer service by assisting guests with inquiries and needs.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Supported team members in executing daily operational tasks efficiently.
- Improved employee performance by developing and implementing comprehensive retail management training programs.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Managed inventory levels, ensuring product availability for online orders.
- Trained new team members on best practices for customer service and order management.
- Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
Retail Sales Associate
Macy's
New York, NY
04.2024 - 10.2024
- Stocking clothes on the floor
- Cashing out customers on the register
- Up selling for credit card applications
- Floor recovery team
- Guided customers in product selection and provided personalized service to enhance shopping experience.
- Trained and mentored new associates on sales techniques and customer engagement strategies.
Supervisor
DHL
Brooklyn, NY
03.2022 - 04.2024
- Shipping out packages internationally
- Requesting package returns and customs package clearing
- Weekly stock inventory
- Renting out P.O. Boxes
- Managing upkeep of store
- Cash handling
- Fax, copy, print, scan services
- Lifting up to 50lbs packages
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Customer Service Associate
DHL
Brooklyn, NY
03.2020 - 02.2021
- Shipping out packages internationally
- Requesting package returns and customs package clearing
- Weekly stock inventory
- Renting out P.O. Boxes
- Managed complex customer complaints, employing conflict resolution strategies to maintain client relationships.
- Analyzed service trends to identify areas for improvement and implemented changes accordingly.
- Developed process improvements that enhanced overall customer satisfaction ratings.
Cellular Sales
786 Wireless
Brooklyn, NY
01.2018 - 12.2019
- Greet customers and fulfill requests.
- Assist customers with cell phone inquiries
- Activate new mobile service for customers
- Send damaged phones out for repair
- Monthly stock inventory
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
No Degree -
Kingsborough Community College
Brooklyn, NY05.2019
High school diploma or GED -
James Madison High School
New York, NY08.2017
Skills
- Patience and empathy
- Problem-solving
- Strong work ethic
- Dependability
- Reliability and punctuality
- Flexible scheduling
- Team player attitude
- Cleanliness and hygiene
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 9 staff members.
Certification
- CPR Certification
- Certified Pharmacy Technician (CPhT)
- First Aid Certification
- Driver's License
- November 2022 to October 2030
Languages
Urdu - Fluent
Timeline
Order Pick Up Attendant
Tin Building
12.2024 - 02.2026
Retail Sales Associate
Macy's
04.2024 - 10.2024
Supervisor
DHL
03.2022 - 04.2024
Customer Service Associate
DHL
03.2020 - 02.2021
Cellular Sales
786 Wireless
01.2018 - 12.2019
No Degree -
Kingsborough Community College
High school diploma or GED -
James Madison High School
Additional Information
Authorized to work in the US for any employer