SAREL MINASIAN
Glendale,AZ
Summary
Dynamic professional with extensive experience in loan underwriting and customer service skills. Proven track record in consultative sales and enhancing customer experiences. NMLS certified with strong communication skills, adept at building relationships and resolving escalations. Excel in fast-paced environments, driving results and fostering team collaboration.
Overview
11
11
years of professional experience
Work History
Indirect underwriter
Aero Federal
09.2025 - 02.2026
- Evaluated applicant credit worthiness and financial documentation to determine loan eligibility for credit card, auto loans, personal loans, open end, line of credit, RV's, and motorcycles.
- Calculated debt-to-income and loan-to-value ratios to assess borrower risk.
- Guided borrowers through loan options, clarifying terms and assisting with applications.
- Ensured all necessary documentation was complete to finalize loan closings, covering various loan types.
- Solicited new business actively by developing referral networks and cross-selling products
Loan Specialist
Global Credit Union
Glendale, Arizona
05.2025 - 08.2025
- Executed borrower outreach to collect applications and documentation, guiding applicants through loan processes to ensure timely submissions.
- Managed real estate loans from application to closing, including home equity and land loans.
- Verified income documents to ensure compliance with loan requirements.
- Facilitated movement of files towards funding, supporting seamless loan processing functions.
- Uploaded documents for assigned CRM referrals and verified payoff request details to maintain accuracy.
- Assisted in pulling tax data and property evaluations while coordinating appraisals.
- Handled inbound and outbound communications via phone, CRM, and email, ensuring efficient responses.
- Selected to train new team members within two months, demonstrating proficiency in loan procedures.
Personal Banker I
Arizona Financial Credit Union
03.2023 - 02.2025
- Utilized consultative sales techniques to align financial products and services with member needs.
- Processed auto loan applications using Cuddle system and Decision Lender for timely approvals, as well as credit card applications, personal loan, line of credit,RV, motorcycle.
- Established personal trust, business accounts, rep payee accounts, trusts, ensuring activation of beneficial services for members.
- Resolved member concerns efficiently, contributing to high satisfaction and retention rates.
- cash handling expertise in day-to-day financial operations.
- Achieved NMLS certification and served as a Notary Public in Arizona.
Customer Service Representative
Fiserv
01.2019 - 10.2022
- Resolved fee refunds and online bill pay issues for major institutions, including Bank of America and over 1,000 credit unions.
- Handled department escalation calls, demonstrating effective problem-solving and active listening.
- Chosen for a performance leadership program to mentor associates, improve call strategies, and support team development.
- Facilitated team collaboration while executing tasks independently.
Account Manager
Discover Financial Services
05.2018 - 10.2018
- Served as primary contact for customer inquiries across phone, digital, and chat channels, ensuring timely and effective responses.
- Managed high volume of calls in fast-paced environment, fostering long-term relationships with customers.
- Managed client relationships to ensure satisfaction and retention.
- Developed account strategies to align with client goals and needs.
- Coordinated cross-functional teams to deliver comprehensive solutions.
Associate Trainer
Pacers Bread
05.2015 - 09.2018
- Trained new team members to ensure accurate and consistent order delivery.
- Delivered warm, energetic service while achieving speed and accuracy goals.
- Trained new team members on food preparation and safety standards.
- Assisted in developing training materials for menu items and service protocols.
- Facilitated hands-on training sessions to enhance team efficiency and skills.
Education
Business Major -
Glendale Community College
Glendale, AZ04-2025
Diploma -
Willow Canyon High School
05-2015
Skills
- Underwriting principles
- Risk assessment
- Consultative sales techniques
- Excel expertise
- Microsoft Office proficiency
- Customer experience
- Escalation strategies
- Strong communication skills
- Team collaboration
Languages
Arabic
Professional
Armenian
Professional
Timeline
Indirect underwriter
Aero Federal
09.2025 - 02.2026
Loan Specialist
Global Credit Union
05.2025 - 08.2025
Personal Banker I
Arizona Financial Credit Union
03.2023 - 02.2025
Customer Service Representative
Fiserv
01.2019 - 10.2022
Account Manager
Discover Financial Services
05.2018 - 10.2018
Associate Trainer
Pacers Bread
05.2015 - 09.2018
Business Major -
Glendale Community College
Diploma -
Willow Canyon High School