Sarena Hashbarger
Littleton,CO
Summary
Self-motivated and goal-oriented leader with eleven and a half years of experience in the medical field. Full capacity of understanding with hands-on experience and demonstrated excellence concerning all facets involved with running a medical clinic. Proven ability to train and develop teams to productively meet or exceed company goals. Passionate about providing a positive and inclusive work environment; compassionate and caring about delivering the best possible service and experience to customers.
Overview
17
17
years of professional experience
Work History
Medical Assistant
OnPoint Medical Group Dakota Ridge Family Medicine
12.2024 - Current
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Patient Care Coordinator Supervisor
Altitude Medicine Family and Internal
08.2024 - 12.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Senior Patient Care Coordinator
New West Physicians - Optum
12.2021 - 08.2024
- Acted as Practice Manager.
- Leadership role responsible for the supervision of all front office staff and duties.
- Liaison to all clinic personnel including Providers, Medical Assistants, Front Office, Lab Technicians, Practice Manager and Company Directors.
- Successfully trained and developed front office staff in two different clinics as well as helped with training/coverage support in a remote clinics.
- Empowered staff to work in an autonomous and self-sufficient manner through effective Leadership Ability and Communication Skills.
- Achieved 90% for scheduled annual physicals in 2022, second best company-wide in Q1 2022.
- Recognized for percentage of daily appointments filled compared to number of unscheduled open appointments as well as daily task completion and overall reduction of incomplete tasks.
Patient Care Coordinator
Optum-New West Physicians
04.2021 - 07.2021
- Acted as main point of contact for patients, doctors and staff by closely reviewing medical charts and maintaining high levels of communication as well as both internal external customer service.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Completed all front office tasks on a daily basis.
Package Handler/Package Delivery Driver
UPS
11.2019 - 04.2021
- Responsible for providing excellent customer service of delivery volume through efficient route management in a highly fast-paced and intensely time-sensitive environment.
Account Manager
Integrity First Insurance
08.2018 - 05.2019
- Sold home and auto insurance policies.
- Responsible for new client acquisition and retention including any policy or carrier adjustments.
- Managed and completed office tasks daily including payment processing.
Barista
Starbucks
04.2018 - 06.2019
- Performed quality beverage and food preparation with excellent customer service in a fast-paced environment.
Medical Assistant/ Office Assistant
Dawn M. Stanley M.D.
06.2016 - 06.2018
- Performed all front office duties while providing necessary assistance/support to the office manager and doctor.
- Assisted in obtaining vitals on patients and entered documentation into patient's charts.
Office Manager Woundcare Center
Sky Ridge Medical Center
11.2015 - 06.2016
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Worked with patients to help resolve billing issues.
Certified Chronic Hemodialysis Technician, Administrative Assistant
DaVita Healthcare Partners
10.2008 - 11.2015
- Performed patient treatments, recorded vitals and other clinical documentation into patient’s charts in accordance with hemodialysis guidelines and treatments.
- Managed front office duties.
- Maintained electronic and paper filing systems for each patient.
- Created weekly/monthly reports and presentations for the clinic.
Education
Medical Assistant Certification -
Kaplan College
Thornton, CO08.2007
Skills
- Self-Motivated Leader
- Excellent Communication Skills: verbal, written and computer-based
- Organization and Time Management
- Strong Decision-Making Capabilities
- Planning and Coordination
- Teamwork and Collaboration
- Attention to Detail
- Sense of Urgency
- Continuous Improvement
- Change Management
- Analytical and Critical Thinking
- Multitasking Abilities
Timeline
Medical Assistant
OnPoint Medical Group Dakota Ridge Family Medicine
12.2024 - Current
Patient Care Coordinator Supervisor
Altitude Medicine Family and Internal
08.2024 - 12.2024
Senior Patient Care Coordinator
New West Physicians - Optum
12.2021 - 08.2024
Patient Care Coordinator
Optum-New West Physicians
04.2021 - 07.2021
Package Handler/Package Delivery Driver
UPS
11.2019 - 04.2021
Account Manager
Integrity First Insurance
08.2018 - 05.2019
Barista
Starbucks
04.2018 - 06.2019
Medical Assistant/ Office Assistant
Dawn M. Stanley M.D.
06.2016 - 06.2018
Office Manager Woundcare Center
Sky Ridge Medical Center
11.2015 - 06.2016
Certified Chronic Hemodialysis Technician, Administrative Assistant
DaVita Healthcare Partners
10.2008 - 11.2015
Medical Assistant Certification -
Kaplan College
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