Product and service sales
Sarena Shipp
OLIVE BRANCH,MS
Summary
Motivated with a passion for working with and helping people. Fast learner with skills in interpersonal communication and conflict resolution. Great at building important relationships. Organized worker bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in teamwork and leadership ability to quickly learn and adapt to new or adverse situations.
Overview
3
3
years of post-secondary education
2
2
years of professional experience
Work History
Sales Floor Associate Cashier
Aldi Inc
OLIVE BRANCH, MS
03.2020 - 01.2021
- Interacted with customers, providing information and top-notch customer service.
- Utilized POS systems effectively to process customer orders and transactions.
- Helped maintain clean, orderly work environment.
- Shelved and stocked many different products.
- Assisted customers and supported coworkers.
- Handled cash and credit transactions expertly, giving correct change and processing orders.
- Adhered to all safe food handling guidelines.
- Assisted with loading and unloading trucks.
- Escorted customers to appropriate merchandise.
- Boosted team success by working well with all members and cross-training in different positions and departments.
- Assisted cashiers in balancing cash tills at close of shift.
- Assisted with breaking down loads and stocking assigned sections.
- Ensured proper temperatures in cases and coolers were maintained and logged.
- Worked flexible shifts including nights or evenings, holidays, or weekends.
Customer Service Associate
Home Depot
OLIVE BRANCH, MS
05.2020 - 09.2020
- Counted and reconciled cash-drawer discrepancies prior to or following each shift.
- Organized and maintained customer service desk and monitored front lanes to address hazards or return unsold products to shelves.
- Answered incoming telephone calls and provided information regarding store hours, location, and policies.
- Greeted guests entering or exiting store and upon approach to sales registers, answering questions and directing to product locations or store departments.
- Addressed customer concerns and provided timely resolution to mitigate complaints.
- Managed details of completing sales payments, refunds, and exchanges, including issuing store credit.
- Trained new associates on store programs and policies.
Pack out Associate
Williams Sonoma OLIVE BRANCH
, MS
11.2019 - 12.2019
- Required minimal oversight to complete job tasks, meeting all deadlines and goals.
- Completed all assigned tasks prior to shift end.
- Reviewed incoming orders for mistakes to maintain accurate inventory levels.
- Kept work area organized and clutter-free.
- Utilized downtime to perform routine tasks, preventing service delays.
Camp Counselor
YMCA & Mid
OLIVE BRANCH, MS
05.2018 - 07.2019
- Mentor children and provide care, while preparing them for the start of elementary, middle, and high school.
- Clean areas after children have left for the day.
- Supervised campers, creating positive and nurturing camp experience for each participant.
- Discussed rules, activities, daily schedules, and traditions of camp to create solid boundaries for each camper to follow.
- Attended regular staff meetings to discuss curriculum and activities for implementation.
- Coordinated activity details, including scheduling of field trips, visits to cultural institutions, and recreational swimming pools.
Education
Bachelor of Science - Pre-med/Biology
Rust College
Holly Springs, MS 08.2018 - 04.2021
No Degree -
Northwest Mississippi Community College
Senatobia, MS 08.2017 - 05.2018
Skills
Customer assistance
Training & Development
Organizational Development
Critical thinking
Timeline
Customer Service Associate
Home Depot
05.2020 - 09.2020
Sales Floor Associate Cashier
Aldi Inc
03.2020 - 01.2021
Pack out Associate
Williams Sonoma OLIVE BRANCH
11.2019 - 12.2019
Bachelor of Science - Pre-med/Biology
Rust College
08.2018 - 04.2021
Camp Counselor
YMCA & Mid
05.2018 - 07.2019
No Degree -
Northwest Mississippi Community College
08.2017 - 05.2018
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