Sariah Troutman
Cincinnati
Summary
Results-driven Health Information Management professional with experience in Epic electronic health records, patient access, scheduling, registration, insurance verification, and healthcare billing support. Strong background in data accuracy, documentation review, workflow improvement, and healthcare operations. Adept at analyzing information, resolving issues, and collaborating with clinical and operational teams. Passionate about leveraging healthcare technology and health information expertise in Epic Analyst, Health Information, or Medical Coding opportunities.
Overview
2027
2027
years of professional experience
Work History
Scheduling & Billing Specialist
Mercy Health Hospital
Fairfield
2026 - Current
- Processed client invoices and maintained accurate billing records using hospital management software.
- Coordinated schedules across departments to enhance workflow efficiency.
- Utilized scheduling software to monitor project timelines and deadlines.
- Managed insurance claims submissions and follow-ups to ensure timely payments.
- Efficiently processed patient billing information to minimize errors.
Scheduling Specialist (Remote)
Cincinnati Children's Hospital Medical Center
Cincinnati
04.2024 - 07.2025
- Promoted to Patient Access Representative II, demonstrating expertise in Epic workflows and operations.
- Coordinated high-volume patient scheduling across departments to enhance provider utilization.
- Verified insurance eligibility and coverage requirements prior to appointments for accurate billing.
- Maintained accurate patient records in Epic EHR system, ensuring data integrity.
- Collaborated with clinical and administrative teams to align scheduling with care needs.
- Resolved scheduling conflicts and patient concerns while maintaining professionalism.
- Supported front-end revenue cycle operations through meticulous appointment and insurance data management.
Patient Access Representative
Cincinnati Children's Hospital Medical Center
Cincinnati
04.2023 - 04.2024
- Registered patients, collecting accurate demographic and insurance information for effective claims processing.
- Verified insurance eligibility, authorizations, and benefits in accordance with payer requirements.
- Entered and maintained patient data in Epic, ensuring accuracy and completeness.
- Identified and corrected registration errors, enhancing billing outcomes and minimizing claim issues.
- Communicated with patients and providers regarding appointments, coverage, and required documentation.
- Ensured HIPAA compliance while protecting patient confidentiality.
Insurance Customer Service Representative
Elevance Health
11.2022 - 03.2023
- Processed member information, claims, and prior authorizations with a strong focus on accuracy and compliance
- Reviewed and updated insurance records to ensure proper documentation for billing and reimbursement
- Communicated with healthcare providers to resolve discrepancies and support accurate claims submission
- Utilized internal systems and Excel to track claims data and identify inconsistencies
- Gained in-depth knowledge of insurance policies, coverage guidelines, and claims processes
Customer Service Representative
Luxottica
05.2021 - 08.2022
- Maintained accurate customer records and processed data in high-volume environments to ensure seamless customer transactions
- Identified and corrected data entry errors, enhancing overall record accuracy for better customer service
- Supported order processing and documentation workflows with meticulous attention to detail, facilitating timely and accurate order fulfillment
Education
Bachelor of Science - Health Information Management
University of Cincinnati
Cincinnati, OH06-2026
Associate of Applied Science - Health Information Management
Sinclair Community College
Dayton, OHSkills
- Epic Electronic Health Records (EHR)
- Patient Access & Registration
- Insurance Verification
- Medical Terminology
- Healthcare Documentation
- Data Integrity & Quality Assurance
- Workflow Analysis & Process Improvement
- Healthcare Billing & Revenue Cycle Support
- Problem Solving & Troubleshooting
- Microsoft Excel & Microsoft Office Suite
Timeline
Scheduling Specialist (Remote)
Cincinnati Children's Hospital Medical Center
04.2024 - 07.2025
Patient Access Representative
Cincinnati Children's Hospital Medical Center
04.2023 - 04.2024
Insurance Customer Service Representative
Elevance Health
11.2022 - 03.2023
Customer Service Representative
Luxottica
05.2021 - 08.2022
Scheduling & Billing Specialist
Mercy Health Hospital
2026 - Current
Bachelor of Science - Health Information Management
University of Cincinnati
Associate of Applied Science - Health Information Management
Sinclair Community College