Shermaine Hicks
Summary
Healthcare professional experienced in phlebotomy, patient access, and health information management. Expertise in Epic EHR, medical records management, clinical documentation, HIPAA compliance, and patient information verification. Committed to accuracy and organization while delivering high-quality patient service in fast-paced environments. Seeking remote opportunities in Healthcare Administration, Patient Access, Medical Records, or Healthcare Operations.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Phlebotomist
LabCorp
Winston-Salem, North Carolina
01.2025 - Current
- Collected and processed patient specimens, ensuring compliance with laboratory quality standards
- Utilize Epic Electronic Health Records (EHR) to verify patient demographics, physician orders, and accurately document specimen collection.
- Verify patient identity and medical information to ensure accurate patient records and reduce documentation errors.
- Maintain HIPAA compliance while handling confidential patient information and protected health information (PHI).
- Enter and update patient information in electronic medical record systems with exceptional accuracy.
- Coordinate with physicians, nurses, laboratory personnel, and administrative staff to support efficient patient care and timely specimen processing.
- Maintained detailed documentation and specimen tracking logs, contributing to quality assurance and traceability in laboratory processes.
Phlebotomist
Ramp Health
Danville, Virginia
05.2023 - 12.2024
- Performed blood specimen collection using established clinical procedures and infection-control standards.
- Verified patient identity and maintained accurate healthcare documentation before specimen collection.
- Recorded patient information, specimen collection, and clinical procedures in electronic medical record systems to support accurate healthcare delivery.
- Maintained HIPAA compliance and safeguarded confidential patient information.
- Collaborated with healthcare professionals to support efficient clinical operations and positive patient experiences.
- Facilitated patient intake, scheduling, and communication, enhancing overall patient experience through exceptional customer service.
Customer Service Representative
Maximus
Raleigh, North Carolina
10.2022 - 04.2023
- Managed high-volume inbound customer calls while providing professional, solution-focused service.
- Resolved customer concerns by identifying solutions and documenting outcomes to ensure accurate follow-up.
- Utilized strong communication, organization, problem-solving, and multitasking skills to navigate fast-paced environment.
- Consistently met productivity, quality assurance, and performance expectations.
- Maintained HIPAA compliance and safeguarded confidential patient information.
- Collaborated with healthcare professionals to enhance clinical operations and improve patient experiences.
Education
Some College (No Degree) - Phlebotomist
Guilford Technical Community College
Jamestown, NC04-2023
High School Diploma -
Nash Central High School
Rocky Mount, NC06-2017
Skills
- Epic Electronic Health Records (EHR)
- HIPAA Compliance
- Clinical Documentation
- Patient Access & Registration
- Medical Records Management
- Health Information Management (HIM)
- Insurance Verification & Eligibility
- Medical Terminology
- Data accuracy
- Healthcare Administration
Certification
- Phlebotomy Certificate
- CPR / BLS Certification
Timeline
Phlebotomist
LabCorp
01.2025 - Current
Phlebotomist
Ramp Health
05.2023 - 12.2024
Customer Service Representative
Maximus
10.2022 - 04.2023
Some College (No Degree) - Phlebotomist
Guilford Technical Community College
High School Diploma -
Nash Central High School