Sarifatou China
Indianapolis,IN
Summary
Demonstrated expertise in customer service, emphasizing diligence and attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Service Agent
WFS Worldwide Flight Services
Indianapolis, IN
02.2023 - Current
- Exhibited outstanding verbal and written communication skills in diverse settings.
- Streamlined daily operations through effective collaboration with team members.
- Excelled in fast-paced, high-pressure settings to drive operational efficiency.
- Exhibited strong self-motivation and accountability in executing all assigned tasks.
- Demonstrated respect, friendliness, and proactive assistance in diverse interactions.
- Exhibited strong organizational skills and meticulous attention to detail in task execution.
Warehouse Associate
Avolta
Indianapolis, IN
04.2023 - 03.2025
- Oversaw food and beverage order management to ensure prompt delivery to guests.
- Facilitated training sessions for new staff on menu offerings and service protocols.
- Addressed customer complaints promptly to enhance overall dining satisfaction.
- Oversaw inventory management processes to optimize supply tracking and reduce waste.
- Executed bussing and resetting of tables to maintain cleanliness in dining and work areas.
- Executed opening and closing procedures to guarantee optimal dining area readiness.
Server
WESTSIDE GARDEN PLAZA
Indianapolis, IN
01.2018 - 07.2022
- Oversaw food and beverage order management to ensure prompt delivery to guests.
- Facilitated training sessions for new staff on menu offerings and service protocols.
- Addressed customer complaints promptly to enhance overall dining satisfaction.
- Oversaw inventory management processes to optimize supply tracking and reduce waste.
- Executed bussing and resetting of tables to maintain cleanliness in dining and work areas.
- Executed opening and closing procedures to guarantee optimal dining area readiness.
Education
High School Diploma -
Ben Davis High School
Indianapolis, IN05.2022
Skills
Facilitated effective guest communication to enhance overall experience
Resolved customer complaints through effective communication and problem-solving strategies
Executed accurate data entry processes to ensure information integrity
Leveraged extensive hospitality and service industry expertise to enhance customer experiences
Demonstrated fluency in English and French, facilitating effective communication across diverse audiences
Implemented service prioritization strategies to enhance operational efficiency
Demonstrated proficiency in managing multiple tasks simultaneously under tight deadlines
Directed team operations to enhance collaboration and productivity
Certification
- Driver's License
- August 2019 to Present
- CPR Certification
Languages
Bilingual
French - Expert
Timeline
Warehouse Associate
Avolta
04.2023 - 03.2025
Guest Service Agent
WFS Worldwide Flight Services
02.2023 - Current
Server
WESTSIDE GARDEN PLAZA
01.2018 - 07.2022
High School Diploma -
Ben Davis High School