Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Sarina Dixon

Van Nuys ,CA

Summary

Versatile Manager with a proven track record at K9 Loft, enhancing customer satisfaction and streamlining operations. Expert in employee training and conflict resolution, I leverage negotiation and multitasking abilities to boost revenue growth. Achieved significant improvements in team performance and client retention through innovative program development and effective communication.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Dog Trainer

Petco
04.2023 - 12.2023
  • Strengthened relationships between handlers and working dogs by facilitating bonding exercises designed to build trust.
  • Enhanced dogs obedience levels by implementing customized training programs tailored to their specific needs.
  • Assisted local animal shelters by providing training sessions for rescued dogs, increasing their chances of successful adoption.
  • Conducted group training classes to foster socialization skills in puppies, leading to better-adjusted adult dogs.
  • Collaborated with veterinary professionals to integrate behavioral therapy for dogs with trauma, resulting in improved well-being.
  • Elevated public safety by training service dogs for individuals with disabilities, ensuring reliable assistance in various settings.
  • Streamlined client communication by introducing digital progress tracking system, keeping pet owners informed and engaged.
  • Built strong relationships with pet supply stores to offer clients exclusive deals on recommended training aids and nutrition products.

Sales Associate

Petco
04.2023 - 12.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Manager

K9 Loft
04.2024 - 11.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Diploma -

Mira Mesa Highschool
San Diego, CA
07.2021

Skills

  • Verbal and written communication
  • Sales management
  • Marketing
  • Multitasking Abilities
  • Performance Management
  • Conflict Resolution
  • Adaptability
  • Team building
  • Problem-solving abilities
  • Customer Relations
  • Professionalism
  • Time management abilities
  • Employee Training

Certification

AKC Certified

Narcan Certified

Timeline

Manager

K9 Loft
04.2024 - 11.2024

Dog Trainer

Petco
04.2023 - 12.2023

Sales Associate

Petco
04.2023 - 12.2023

Diploma -

Mira Mesa Highschool

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Sarina Dixon