Sarina Garza
Jovie Nanny and Sitters
Lombard
1
Certification
7
years of professional experience
Detail-oriented Operations Assistant with a strong background in training staff and managing workflows. Enhanced customer satisfaction and team performance through analytical thinking, problem-solving, and effective communication. Compassionate Social Worker who created nurturing environments for children by developing engaging activities that fostered learning and development.
Work History
Family Nanny
1 Year 10 Months- Maintained open communication with parents regarding children's progress and behavioral changes.
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Adapted quickly to evolving family dynamics or schedule changes to ensure a smooth transition period for the children involved.
- Enhanced children''s cognitive development by implementing educational and stimulating activities.
- Supported children's emotional and social development by being a patient and understanding listener.
- Enhanced children's daily routines by establishing and maintaining a consistent schedule for meals, homework, and bedtime.
Operations Assistant
2 Years 9 Months- Trained new staff on operational procedures and best practices to ensure consistent performance standards.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Contributed to development of operational procedures to improve efficiency and accuracy.
Assistant Store Manager
1 Year 3 Months- Assisted in daily operations, ensuring efficient service and customer satisfaction.
- Trained new staff on operational procedures and customer service standards.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Monitored cash handling procedures, maintaining accuracy in financial transactions.
Cashier Team Lead
6 Months- Processed transactions efficiently while maintaining accuracy in cash handling and reporting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Cashier Team Lead
1 Year- Trained new cashiers on operational procedures, enhancing team performance and service quality.
- Resolved customer inquiries and concerns promptly, fostering a positive shopping experience and loyalty.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
2 Months- Provided customer service by addressing inquiries and resolving issues to enhance customer satisfaction.
- Processed customer transactions using point-of-sale system, ensuring accuracy and speed.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Adapted quickly to changing priorities during peak hours to meet customer demands.
Education
Bachelor of Arts - Psychology
- Dean's List [Fall 2022]
- Dean's List [Spring 2023]
- Dean's List [Fall 2023]
- Dean's List [Fall 2024]
- Dean's List [Spring 2025]
- Dean's List [Fall 2025]
- Dean's List [Spring 2026]
- Presidential Scholarship Recipient
- 3.702 GPA
- Relevant Coursework: Social Psychology & Applied Behavioral Analysis
- Relevant Coursework: Cognitive Psychology & Gender & Crime
Skills
Infant care experience
Safety awareness
First aid
Child development assessment
Behavior observation
Decision-making
Analytical thinking
Critical thinking
Oral/Written Communication
Computer Skills
Cultural Competence
Family communication
Accomplishments
- Earned numerous referrals to other families due to exceptional reliability, affordable rate, and positive reports.
- Increased parents' happiness by taking on additional chores and relieving burdens.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [successful school events] through effectively helping with [gathering materials and keeping track of inventory].
Certification
- Infant & Adult CPR Training - [July 2024-present]
Languages
English
Native or Bilingual
Spanish
Professional Working
National Babysitter of the Year 2024
On my first year of babysitting, I was awarded a National Caregiver Award for the year 2024. This award stands for outstanding and excellent reveiews made by both families and management for my hard work and commitment.
Timeline
Family Nanny
Jovie Nanny and Sitters
09.2024 - CurrentRead More
Operations Assistant
Elmhurst University
09.2023 - 06.2026Read More
Assistant Store Manager
Little Cesar's Pizza
06.2023 - 09.2024Read More
Cashier Team Lead
Jewel Osco
02.2022 - 08.2022Read More
Cashier Team Lead
Jewel Osco
09.2020 - 09.2021Read More
Cashier
Firehouse Subs
01.2020 - 03.2020Read More
Elmhurst University 9
Bachelor of Arts from Psychology
Read More