Sarina Hardy
Memphis,TN
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Overview
9
9
years of professional experience
Work History
Teacher Assistant
Youth Villages
Memphis, TN
01.2024 - Current
- Responded to student needs and questions promptly.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
Nanny
Self Employed
Memphis , TN
05.2015 - Current
- Prepared healthy and well balanced meals and snacks for children.
- Monitored playtime to prevent overuse of technology, television or other detrimental influences.
- Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.
- Promoted good behaviors by using positive reinforcement methods.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Night Monitor
Youth Villages
Memphis, TN
01.2023 - 01.2024
- Facilitated efficient room lockout procedures for residents who misplaced keys or required access assistance after office hours had ended.
- Promoted a sense of community through respectful interactions with residents during nightly rounds and problem-solving sessions.
- Maintained accurate records of nightly activities, including incident reports and visitor logs, for effective communication among staff members.
- Assisted in the facilitation of nighttime events or programs as needed, providing additional support to staff and participants.
- Demonstrated adaptability in crisis situations by following established emergency protocols calmly and efficiently while maintaining clear communication lines with relevant personnel.
Patient Care Assistant
Baptist Memorial Hospital
Memphis , TN
07.2019 - 07.2022
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Ambulated patients with appropriate assistive devices and in line with proper body mechanics.
- Documented patient intake and dietary requirements and assisted with feeding.
- Supported youth and adolescents patients in coping with medical procedures and treatments.
- Provided care, comfort and emotional support to children and adolescents facing serious illnesses and medical procedures.
Medical Assistant
Wolfchase Family Medical
Memphis , TN
08.2018 - 11.2018
- Organized charts, documents and supplies to maintain team efficiency.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.
- Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Followed all principles of asepsis and infection control.
- Positioned patients for optimal comfort before procedures.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Assisted patients in preparation for examinations, assessing and recording vital signs.
Education
Associate of Applied Science - Medical Assistant
Concorde Career College
Memphis, TN08.2018
High School Diploma -
Ridgeway High School
Memphis, TN05.2015
Skills
Conflict mediation
- Goal Strategizing
- Behavior Intervention
- First Aid
- Behavioral Support and Management
- Intervention Strategies
- Positive Reinforcement
- Organizational Skills
- Safety Protocols
- Treatment Plans
- Complex Problem-Solving
- Verbal and Written Communication
- Classroom Observation
- Nonviolent Intervention
- Behavior Treatment Planning
- Fine Motor Skills
- Positive Learning Environment
Technologically savvy
Customer relations
Adaptive team player
High-energy attitude
Editing and proofreading
Advanced anatomy knowledge
Proper sterilization techniques
Catheter change and preparation
Grooming and bathing assistance
Inventory and supply management
Understands medical procedures
Medical billing
Venipuncture and phlebotomy
Charting expertise
HIPAA compliance
Specimens collection and processing
Stocking supplies
Medical terminology knowledge
Data entry
Phlebotomy
Electrocardiography (EKG)
STD counseling
Patient-handling equipment
Restocking lab supplies
Certified in Basic Life Support (BLS)
Patient scheduling
First aid
Conflict resolution abilities
Reliable transportation
Calm and level-headed under duress
Quick problem solver
Communicating with patient families
Timeline
Teacher Assistant
Youth Villages
01.2024 - Current
Night Monitor
Youth Villages
01.2023 - 01.2024
Patient Care Assistant
Baptist Memorial Hospital
07.2019 - 07.2022
Medical Assistant
Wolfchase Family Medical
08.2018 - 11.2018
Nanny
Self Employed
05.2015 - Current
Associate of Applied Science - Medical Assistant
Concorde Career College
High School Diploma -
Ridgeway High School