Administrative and Office Operations Proffesional
Open To Work
Sarina Quintana
Quintana Family Household
Howey-in-the-Hills,FL
Work Preference
Job Search Status:
Open to work
Desired Job Title
Administrative AssistantAccount ManagerBank TellerProject ManagerOffice Associate
Work Type
Full TimePart Time
Location Preference
On-SiteRemoteHybrid
Location:
Chattanooga, TNLeesburg, FLMt. Dora, FLTavares, FLClermont, FL
Open to relocation:
Yes
Minimum Desired Compensation
$45000/yr
24
Years of experience
Results-driven professional with expertise in management and customer service. Strong negotiation and problem-solving skills enhance communications. Willingness to learn, and dedicated to contributing to team success and advancing organizational objectives through proactive engagement and a commitment to continuous improvement.
Work History
Household Manager
5 Years- Resolve complex issues, and communicate accurate solutions while maintaining a positive attitude.
- Coordinate household schedules, ensuring efficient management of daily activities and appointments, emphasizing punctuality.
- Managed inventory of supplies, maintaining organization and timely replenishment of essential items.
- Developed and implemented cleaning protocols, enhancing cleanliness and organization throughout the household.
- Assisted in budgeting for household expenses, monitoring expenditures to adhere to financial plans.
- Multitask various responsibilities, while remaining calm under pressure.
Licensed Real Estate Broker
9 Months- Resolved customer issues with empathy within company policy guidelines, resulting in increased loyalty and repeat business.
- Maintained up-to-date knowledge of local real estate regulations and State/Federal compliance requirements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Led training of sales strategies, market analysis techniques, and effective negotiation tactics for professional growth.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about office performance and requesting support when needed.
- Managed financial aspects of office operations, including budget planning, expense tracking, daily deposits, and accurate record-keeping to maintain fiscal responsibility and State compliance regulations.
- Managed daily operations including but not limited to procurement, vendor negotiations, and team efficiency.
Licensed Real Estate Agent
9 Years 1 Month- Negotiated purchase agreements, achieving favorable terms for clients while maintaining compliance with regulations.
- Implemented effective time management strategies to balance multiple transactions concurrently, resulting in increased productivity and client satisfaction.
- Generated leads for sales and listing properties through cold calls and referrals.
- Followed up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, title agencies, attorneys and other personnel involved in closing transactions.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Developed comprehensive property listings utilizing MLS and both traditional & digital marketing tools including: websites, social media, real estate guides, and targeted mail campains.
- Contributed to a positive team atmosphere within the brokerage, sharing knowledge and experience with colleagues to promote collective success in meeting sales goals.
- Educated first-time homebuyers on the intricacies of the home buying process, empowering them to make informed decisions throughout their purchase journey.
- Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
- Coordinated open house events, showcasing properties effectively to generate interest and drive prospective buyer engagement.
- Implemented customer relationship management (CRM) software to track leads and client interactions.
- Cultivated a professional reputation through active participation in industry organizations, attending conferences, workshops, and continuing education courses relevant to real estate practices.
- Facilitated relocation services for corporate clients by coordinating housing solutions in accordance with specific criteria such as budget constraints or proximity requirements.
- Maintained professional demeanor by staying calm and logical in the face of adversity.
Office Manager
10 Years- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Creating and sending out account statements monthly to club membership.
- Maintained State and Federal compliance with monthly/quarterly/yearly tax filings and P&L reports.
- Created and reported to a Board of Directors monthly/quarterly/yearly P&L reports at monthly meetings.
- Completed bi-weekly payroll for 50-75 employees.
- Coordinated with employees' insurance enrollments, and various other payroll deductions.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Coordinated daily office operations to ensure smooth functionality and efficiency.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated a positive work environment, addressing employee concerns promptly and fostering a culture of mutual respect.
- Coordinated with the IT department to upgrade office technology, enhancing overall efficiency and data security.
Education
Certificate - Business Administration And Management
Associate of Applied Science - Business Administration And Management
- Dean's List
- Honor Roll
- Phi Theta Kappa Society Member
Skills
Client relationship building
Negotiation
Sales expertise
Problem-solving
Attention to detail
Time management
Customer service
Professional telephone demeanor
Teamwork
Reliability
Travel planning
Strong Multitasking Abilities
Discretion and confidentiality
Interests
Exploring and creating various forms of art
such as glass fusing
ceramics
and other crafting ideas
to nurture creativity and personal growth.
Adventure Travel
Sharing travel tips
recommendations
and insights with fellow enthusiasts.
Fundraising Events
Volunteer Work
Timeline
Household Manager
Quintana Family Household
10.2021 - CurrentRead More
Licensed Real Estate Broker
Weichert Realtors - SEM Associates
01.2021 - 10.2021Read More
Licensed Real Estate Agent
Weichert Realtors - SEM Associates
12.2011 - 01.2021Read More
Office Manager
Cleveland Country Club
02.2003 - 02.2013Read More
Cleveland State Community College
Certificate from Business Administration And Management
Read More
Cleveland State Community College
Associate of Applied Science from Business Administration And Management
Read More