Summary
Overview
Work History
Education
Skills
Timeline
StoreManager
Sarina Steidinger

Sarina Steidinger

Puyallup,WA

Summary

Quality focused Store Manager offering 8 years of experience skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops, schedules and manages team of store associates and assistant managers. Experience with POS Systems and supply ordering.

Overview

10
10
years of professional experience

Work History

Store Manager

Dairy Queen Grill & Chill
Fairbury, IL
06.2015 - 11.2023
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated POS system with new products and promotional offers.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Attended yearly conferences to prepare for the upcoming year and set goals.

Bank Teller

First State Bank of Forrest
Fairbury, IL
09.2014 - 06.2015
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Provided assistance to other tellers during peak business hours as needed.

Cashier

Dave’s Supermarket
Fairbury, IL
08.2013 - 05.2015
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the end of shift to ensure that amounts were correct and have sufficient change.

Education

High School Diploma -

Prairie Central High School
Fairbury, IL
05.2015

Skills

  • Supply Ordering
  • POS Systems
  • Customer Service Management
  • Employee Training
  • Shift Scheduling
  • Team Development
  • Bank and Safe Deposits
  • Shift Checklists
  • Performance Reviews
  • Staff Management
  • Policies and Procedures
  • Accurate Cash Handling
  • Inventory Control
  • Opening and Closing Procedures
  • Flexible Schedule
  • Multitasking and Organization
  • Problem-Solving
  • Leadership Development
  • Work Planning and Prioritization
  • Store Operations Oversight

Timeline

Store Manager

Dairy Queen Grill & Chill
06.2015 - 11.2023

Bank Teller

First State Bank of Forrest
09.2014 - 06.2015

Cashier

Dave’s Supermarket
08.2013 - 05.2015

High School Diploma -

Prairie Central High School

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Sarina Steidinger