Sarita Ago
Lynn,MA
Summary
Team-oriented professional recognized for establishing and maintaining solid relationships with administration and local, state and federal agencies. Excellent interpersonal, organizational and analytical skills.
Overview
6
6
years of professional experience
Work History
Community Affairs and Outreach Coordinator
City of Lynn
Lynn, USA
01.2023 - Current
- Participate in special events committee meetings and programs
- Schedule, plan and facilitate various community events
- Independently respond to phone calls and answer questions relating to issues in the assigned division/department including referring to appropriate units, city departments or outside agencies as appropriate
- Establish and maintain effective relationships with various civic, corporate, community and educational organizations and groups
- Conduct and coordinate tours of the assigned department
- Assist in special assignments or projects as required
Constituent Services Coordinator
City of Lynn
Lynn, USA
01.2022 - 06.2023
- Responsible for directing the office’s constituent relations
- Oversee constituent management system, including intake, tracking, follow-up, and resolution of constituent issues
- Serve as main caseworker in the office, assisting constituents with addressing a range of concerns including, but not limited to: unemployment, housing, health care, and public benefits programs
- Act as liaison to state departments, agencies, and private companies to resolve constituent issues, answer questions, and address concerns
- Develop and manage relationships with government agencies, elected officials’ offices, and community-based organizations to help resolve constituent cases
Mayoral Aide
City of Lynn
Lynn, USA
07.2021 - 01.2023
- Served as a point of contact for businesses, advocates, community organizations, and agencies for the Mayor’s Office
- Handled all incoming constituent requests and addressed issues via telephone calls, written correspondence, and in-person meetings
- Corresponded and followed-up on commitments to constituents and resolved issues including with other City Departments, Lynn Housing Authority, and Lynn Water and Sewer
- Documented all constituent services activity accurately and confidentially
- Drafted talking points for the Mayor as assigned
- Liaised with federal and state delegations on crossover issues
- Organized and scheduled flag raising events and community meetings, and represented the Mayor’s Office at those events and meetings when assigned
- Translated municipal forms and city documents into Spanish
- Transformed social media presence by streamlining multilingual messaging on Facebook
- Interpreted and provided language support for constituents and residents both in person and via telephone
- Supported other City departments in need of language support
Evening Site Coordinator
Lynn Community Health Center / City of Lynn Department of Public Health
Lynn, USA
03.2021 - 08.2021
- Provided onsite administrative support
- Lead a diverse team of clinic staff nightly including assigning tasks and redeploying staff
- Established and maintained a good working relationship with all members of the vaccine clinic team through responsiveness, accuracy of information and professionalism
Communications Associate
City of Lynn
Lynn, USA
10.2019 - 06.2021
- Courteous operation of the main City Hall switchboard
- Maintained an up to date directory of personnel extensions and workgroups
- Responsible for directing callers to the appropriate department or agency
- Entered employee technology requests into the department’s computerized ticketing system
Customer Care Representative
Boston Medical Center HealthNet Plan
02.2019 - 10.2019
- Resolved customer inquiries and problems through effective interaction with both internal and external staff, particularly in the areas of enrollment, provider relations, Customer Care Center leadership
- Responded to a high volume of incoming calls
- Utilized appropriate resource materials to effectively and accurately interpret, respond and resolve customer inquiries and problems
- Employed strong interpersonal skills in order to handle difficult calls courteously and professionally
- Documented calls in accordance with departmental policies
- Worked with peers to solve problems and promotes teamwork
Junior Loan Underwriter
LifeBridge Lending
10.2018 - 10.2019
- Determined if a borrower's loan application was an acceptable risk
- Assessed the borrower's ability to repay the loan based on an analysis of their credit, capacity, and collateral
- Prepared detailed reports to present analysis of client creditworthiness to the Lenders credit committee
Education
Business Administration -
North Shore Community College
09.2024
Graduated -
Lynn Classical High School
01.2009
Skills
- Bilingual in Spanish
- Conversational Portuguese
- Community Engagement
- Communication
- Event Planning
- Project Management
- Strategic Planning
- Public Relations
- Cultural Competence
- Data Interpretation
- Team Collaboration Skills
- Adaptability and Flexibility
- Teamwork and Collaboration
References
Available upon request.
Timeline
Community Affairs and Outreach Coordinator
City of Lynn
01.2023 - Current
Constituent Services Coordinator
City of Lynn
01.2022 - 06.2023
Mayoral Aide
City of Lynn
07.2021 - 01.2023
Evening Site Coordinator
Lynn Community Health Center / City of Lynn Department of Public Health
03.2021 - 08.2021
Communications Associate
City of Lynn
10.2019 - 06.2021
Customer Care Representative
Boston Medical Center HealthNet Plan
02.2019 - 10.2019
Junior Loan Underwriter
LifeBridge Lending
10.2018 - 10.2019
Business Administration -
North Shore Community College
Graduated -
Lynn Classical High School
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