Maria A. Alcala
San Manuel,AZ
Summary
Hardworking and reliable medical registrar with strong ability in customer service. Highly organized, proactive and punctual with team-oriented mentality.
Overview
29
29
years of professional experience
Work History
Patient Outreach Coordinator
Greater Good Health
Great Falls, Montana
11.2023 - Current
- Answer incoming and outbound calls.
- Appointment scheduling
- Call for appointment reminders
- Maintain records
- Resolve scheduling conflicts
- Train new hires
- Organize work flow
- Experience with Microsoft office, Excel, Epic, Salesforce, talk desk, Five9
Support Coordinator/Bilingual Scheduler
Adobe Care and Wellness
Tempe, AZ
05.2022 - Current
- Customer service
- telewell calls
- customer satisfaction survey calls
- ED survey calls
- observation calls
- appointment reminder calls
- perform vitals, A1C, dexa scans in members homes
- keep inventory of supplies coming in and out
- Call members schedule preventitive appointments
- Take incoming calls
- Triage and transfer calls to appropriate department
Registrar
Community Hospital of Monterey Peninsula
Monterey, CA
08.2012 - 09.2021
- responsible for check in registration in a hospital setting in different locations
- greet patients
- answer phones
- maintain a positive professional demeanor
- basic understanding of diagnosis, procedures, and coding
- obtain necessary signatures on financial agreements, consents, admissions agreements
- generate appropriate paperwork and explain financial responsibility to patients/guarantors and collect payments according to procedure
Blue Cross Claims/Benefits Customer Service Representative
Coastal TPA
Salinas, CA
10.2010 - 08.2011
- Answer high volume calls
- informed members and providers regarding medical benefits
- answered questions regarding claims for members and providers
- typing
- filing
Patient Registrar
Stanford Hospital
Stanford, CA
10.2010 - 07.2011
- checked in perinatal diagnostic appointments
- answer phones
- verify appointments
- make appointments
- obtain necessary signatures on financial agreements and consent forms
- generate appropriate paperwork
Family Physician Receptionist/M.A
Michael D. Silvas M.D
San Bernardino, CA
10.1996 - 12.2006
- answer incoming calls
- make and verify appointments
- filing
- obtain referrals
- collect copays
- greet and check in patients
- prep charts
- called in new and refill prescriptions
- back office duties collect medical history
- vitals
- triage
- performed EKG's
- ear lavage
- flu shots
- assisted physician with pap smears, biopsy and excisions
Education
High School Diploma -
San Bernardino Adult School
San Bernardino, CA05.1998
Skills
- Bilingual in Spanish
- Customer Service
- Teamwork and Collaboration
- Multitasking and Organization
- Problem-Solving
- People Skills
- Good Work Ethic
- Friendly, Positive Attitude
Languages
Spanish
Professional
Timeline
Patient Outreach Coordinator
Greater Good Health
11.2023 - Current
Support Coordinator/Bilingual Scheduler
Adobe Care and Wellness
05.2022 - Current
Registrar
Community Hospital of Monterey Peninsula
08.2012 - 09.2021
Blue Cross Claims/Benefits Customer Service Representative
Coastal TPA
10.2010 - 08.2011
Patient Registrar
Stanford Hospital
10.2010 - 07.2011
Family Physician Receptionist/M.A
Michael D. Silvas M.D
10.1996 - 12.2006
High School Diploma -
San Bernardino Adult School