Enthusiastic and detail-oriented individual with a passion for customer service seeking a job in the healthcare industry to develop practical skills and contribute positively to patient satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Relations Intern
Elmhurst Hospital Center
2024.03 - 2024.05
Participated in daily patient huddles to discuss patient care updates and coordinate with medical staff.
Visited patients' rooms to address concerns and ensure a satisfactory hospital experience.
Assisted in resolving patient issues
Collected and reported patient feedback to improve hospital services and patient satisfaction.
Supported the patient relations team in administrative tasks and special projects.
Pharmacy Technician
Prime Care Pharmacy
2023.08 - 2023.12
Welcomed customers to pharmacy and answered questions regarding prescriptions and over the counter products
Answered incoming phone calls and addressed questions from customers
Stocked, labeled, and managed inventory to keep accurate records
Counted, filled, and labeled prescriptions with correct item and quantity.
PCA
Immigrant Elder Home Care
2021.05 - 2023.12
Recorded patient's vital signs to assess and document important health information
Assisted with daily activities, medication reminders, and transportation
Monitored clients' overall health and well-being and noted significant changes.
Cashier
Amish Market
2018.02 - 2021.01
Greeted customers entering store and responded promptly to customer needs
Built relationships with customers to encourage repeat business
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Worked flexible schedule and extra shifts to meet business needs
Stocked, tagged, and displayed merchandise as required.
Education
Bachelor of Science: Health Services Administration -
Lehman College of The City University of NewYork
New York, NY
Associate of Science: Business administration in Healthcare -
LaGuardia Community College of The City University of New York
Long Island City, NY
05.2021
Skills
Microsoft Office Suite
Attention to detail
Multitasking and time management
Team collaboration and customer service
HIPAA Compliance
Certification
CPhT - Certified Pharmacy Technician- PTCB
Pharmacy technician License (NY)
Timeline
Patient Relations Intern
Elmhurst Hospital Center
2024.03 - 2024.05
Pharmacy Technician
Prime Care Pharmacy
2023.08 - 2023.12
PCA
Immigrant Elder Home Care
2021.05 - 2023.12
Cashier
Amish Market
2018.02 - 2021.01
Bachelor of Science: Health Services Administration -
Lehman College of The City University of NewYork
Associate of Science: Business administration in Healthcare -
LaGuardia Community College of The City University of New York
CPhT - Certified Pharmacy Technician- PTCB
Pharmacy technician License (NY)
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