Summary
Overview
Work History
Education
Skills
Certification
Skill Set
Alternate Phone
Professional Snapshot
Personal Information
Timeline
Generic

SARITA SHEKHAR

Staff Technical Support
Bangalore,Karnataka

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience
5
5
Certifications

Work History

Staff Technical Support

Ruckus Wireless, a CommScope Company
06.2018 - Current
  • Troubleshooting & configuring Ruckus Wireless devices like Wireless Controllers, Access Points, CloudPath, Bulldog Support Team.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed and maintained courteous and effective working relationships.
  • Worked well in a team setting, providing support and guidance.
  • Identified issues, analyzed information and provided solutions to problems.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Applied effective time management techniques to meet tight deadlines.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Gained strong leadership skills by managing projects from start to finish.

Technical Support Engineer L1

ASM Pvt. Ltd. (Ruckus Wireless)
10.2016 - 05.2018
  • Troubleshooting & configuring Wireless devices like Wireless Controllers, Access Points, Cloud Controllers, Cloud Access Points
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.

Network Specialist L3

CSS Corp. Pvt. Ltd.
08.2009 - 02.2013
  • Coordinated with cross-functional teams to ensure seamless integration of new applications into the existing network infrastructure.
  • Enhanced network efficiency by designing and implementing effective infrastructure solutions.
  • Conducted thorough assessments of existing networks, identifying areas for improvement or potential risks.
  • Streamlined troubleshooting processes, leading to faster resolution of connectivity issues.
  • Documented all server and network problems and other unusual events in detail.
  • Diagnosed and executed resolution for network and server issues.

Senior Product Support Engineer (Level 2)

DLINK (India) Ltd.
04.2007 - 12.2008
  • Managed critical escalations effectively, collaborating with multiple teams to ensure swift resolution of high-priority incidents.
  • Enhanced customer satisfaction with timely resolution of complex technical issues.
  • Reduced support call volume by creating detailed technical documentation for end-users and support staff.

Education

Bachelor of Engineering (Computer Science) -

Thakur College of Engineering & Technology, Mumbai University

Skills

Strategic Thinking

Innovative and Creative

Risk taking and Risk Management

Result Oriented

Coaching and Mentoring

Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management

Team based management style and excellent interpersonal and communication skills

  • Friendly, Positive Attitude
  • Problem-Solving
  • Time Management

Certification

CWNA Certified

Skill Set

  • Networking Operations, Assisting in the design & implementation of the network and troubleshooting., Updating LAN/WLAN Network diagrams with relevant details., Providing technical support for applications and data to clients., Troubleshooting of LAN connectivity issues, software and hardware., Tracking Issues, remediation scheduling and coordination.
  • Technical Support/Troubleshooting, Handling Escalations, Troubleshooting on Application as well as Network Layer., Installing & Configuring network wireless printers/ Print Servers and other software / hardware devices., Assigning user nodes to various devices installed and networked, handle allocation and protection of user rights, as per company’s policies., Extending high-end technical support and ensuring high customer satisfaction levels through prompt redressal of their problems., Implementing effective customer support systems, helpdesk and their management.
  • Client Servicing, Managing customer service operations for rendering and achieving quality services., Resolving customer complaints on technical issues on time., Providing value added customer services by attending customer queries and issues.

Alternate Phone

+91 8197888804

Professional Snapshot

A technical professional with approx. 12.2 years’ experience in Wireless Networking Operations, Installation and Commissioning, Technical Support/Troubleshooting & Client Servicing. BE in Computer Science (Mumbai University) CCNA and CWNA CERTIFIED.

Personal Information

Date of Birth: 06/19/1982

Timeline

Staff Technical Support

Ruckus Wireless, a CommScope Company
06.2018 - Current

Technical Support Engineer L1

ASM Pvt. Ltd. (Ruckus Wireless)
10.2016 - 05.2018

Network Specialist L3

CSS Corp. Pvt. Ltd.
08.2009 - 02.2013

Senior Product Support Engineer (Level 2)

DLINK (India) Ltd.
04.2007 - 12.2008

Bachelor of Engineering (Computer Science) -

Thakur College of Engineering & Technology, Mumbai University

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