Sarita Williams McElroy
Warner Robins,GA
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Gained and demonstrated a history of managing client daily activities, appointments and medication needs. Well-versed in administering medication and monitoring nutrition. Trusted to oversee patients in challenging medical state.
Overview
10
10
years of professional experience
Work History
Primecare Home Health Care
10.2024 - Current
- Oversee the wellbeing of my mom
- Check vitals signs
- Medication
- Baths
- Grooming
- Certified PCA
- CPR Certified
General Manager
Holiday Inn Express & Suites
Warner Robins, GA
05.2018 - 07.2025
- Maintain the IHG Opera PMS system, control inventory and support front desk training, housekeeping, and engineer departments.
- Supervise employees making sure they follow regulations and meet customer service scores and stands.
- Monitor supplies and inventory for the property.
- Cooperate with GM in recruiting, training, payroll processing, performance evaluation, promotions, and releasing the employees.
- Address operational, technical and mechanical issues in a timely manner.
- Strategized long-term business needs while generating guest relations feedback for process improvements.
- Met demanding business targets with high efficiency and smooth performance.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Motivated and led team members to work together to achieve targets. Boosted customer satisfaction ratings by resolving issues quickly.
- Placed new inventory orders and oversaw correct restocking procedures.
- Enhanced team engagement and performance with daily updates and monthly informational meetings.
- Disciplined and maintained staff of 42.
- Provided hospitable, professional service reflecting business initiatives.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
AGM/Frontdesk Agent
01.2016 - 05.2018
- Maintain the IHG Opera PMS system, control inventory and support front desk training, housekeeping, and engineer departments.
- Supervise employees making sure they follow regulations and meet customer service scores and stands.
- Monitor supplies and inventory for the property.
- Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
Director of Housekeeping
Holiday Inn Express and Suites
Warner Robins, GA
07.2015 - 01.2016
- Detailed housekeeping experience for 3 years.
- Supervision of associates for proper cleaning of guest rooms and public areas of the property.
- Develop and maintain gracious and efficient laundry and property housekeeping standards.
- Lead QA for the housekeeping department.
- Hire and train associates to be effective members of the team.
Education
High School Diploma -
Peach County High School
Some College (No Degree) -
Middle Georgia Technical College
Warner Robins, GASkills
- Team leadership
- Business operations background
- Training and development skill
- Closing tactics and contract Negotiations
- Supervision
- Training
- Recruiting and Hiring
- Schedule management
- Customer service
- Group blocking
- Sales
References
Reference upon request
Timeline
Primecare Home Health Care
10.2024 - Current
General Manager
Holiday Inn Express & Suites
05.2018 - 07.2025
AGM/Frontdesk Agent
01.2016 - 05.2018
Director of Housekeeping
Holiday Inn Express and Suites
07.2015 - 01.2016
High School Diploma -
Peach County High School
Some College (No Degree) -
Middle Georgia Technical College