Sarita Williamson-Gordon
Hazel Crest,IL
Summary
Care Coordination Manager with a proven track record of excelling in crisis intervention and family support. Skilled in problem-solving and risk evaluation, I effectively guided multidisciplinary teams to enhance client engagement and service delivery, ensuring alignment with best practice standards in various health settings and housing navigation.
Overview
7
7
years of professional experience
Work History
Care Coordination Manager
Link & Option Center
South Holland, IL
01.2024 - 07.2025
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Coordinated efforts between various teams involved in a project by establishing clear roles, responsibilities, and expectations from the start.
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
- Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
Nurse Manager
Aliya Healthcare
Oak Lawn, IL
02.2021 - 01.2024
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Answered phone calls and answered questions from potential customers.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Assessed needs of each client and recommended appropriate services and resources.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
- Provided crisis intervention services, effectively deescalating tense situations and connecting individuals with appropriate support systems.
Pre Analytical Technician
University of Chicago Medical Center
Chicago, IL
09.2018 - 01.2021
- Provided training to junior technicians, fostering a supportive learning environment and enhancing team performance.
- Installed, maintained and repaired electronic and lab process instrumentation.
- Maintained a safe and efficient laboratory environment by enforcing strict adherence to safety protocols and guidelines.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Education
Master Of Science - Leadership Nursing
Chamberlain College of Nursing
Addison, IL06.2024
High School Diploma - General Studies
Proviso West
Hillside, IL05.2010
Skills
- Mental health awareness
- Homelessness prevention
- Housing navigation
- Family support
- Problem-solving
- Data entry
- Verbal and written communication
- Teamwork and collaboration
- Risk evaluation
- Verbal de-escalation
- Substance abuse awareness
- Behavioral management
Timeline
Care Coordination Manager
Link & Option Center
01.2024 - 07.2025
Nurse Manager
Aliya Healthcare
02.2021 - 01.2024
Pre Analytical Technician
University of Chicago Medical Center
09.2018 - 01.2021
Master Of Science - Leadership Nursing
Chamberlain College of Nursing
High School Diploma - General Studies
Proviso West