Saritha Gutha
Sugar Land
Summary
Total 3+ years of Customer Care Executive experience in INDIA. Well verse with Microsoft office tools (Word, Excel, PowerPoint & Publisher). Experience in diverse industries such as Telcom & Consumer Products. Strong performer who can work with little or no guidance. Well-developed aptitude for meeting deadlines. Ability to manage multiple concurrent assignments and effectively communicate key project successes, milestones, issues, and risks. Strong research and analytical skills, documentation, and training skills. Excellent problem solving, decision-making, communication, and interpersonal skills. Good Team Player.
Overview
3
3
years of professional experience
Work History
Floor Associate
WebHelp
06.2003 - 04.2004
- Worked on MSN shopping website as a personal shopper for customers via chat with great service orientation, ability to sell, courtesy, research skills, commercial awareness, and self-motivation
- Worked in MSN video help desk through emails and phone calls to resolve the issues
- Involved actively in training the new team members for phone calls, chat, and email
- Designed and developed training material for new team members.
Customer Care Executive
Airtel
06.2001 - 06.2003
- Retention of customers at the first level
- Wholly responsible for the direct sales at the front office
- Responsible to collect information of the customers and maintain in customer database
- Analyzing the Airtel front office center operations and procedures
- Monitoring the process executives and motivating the team in achieving their monthly targets
- Quality check of the work done by the team
- Participating with senior managers in the monthly meeting for the process development
- Organizing the promotion campaign and seasonal events at Hyderabad.
Education
MBA - Human Resources Management
Osmania University
Hyderabad, India09.1999
Bachelor of Arts - History, Economics And Political Science.
Osmania University
Hyderabad, Telangana06.1996
Skills
Substitute Teacher
Telugu( South Indian Language) teacher at Sunday School
Active PTA Board Member from several years
Volunteer in Public Schools
Girl Scouts Troop Leader
Enthusiastic Gardener
Baker, Cook
Additional Information
Started working as a substitute teacher with FBISD with a great interest to work with young kids. Sofar, I worked with middle school students as an inclusion teacher and Instructional Aid for 1st graders. It was a great teaching and learning experience.
Timeline
Floor Associate
WebHelp
06.2003 - 04.2004
Customer Care Executive
Airtel
06.2001 - 06.2003
MBA - Human Resources Management
Osmania University
Bachelor of Arts - History, Economics And Political Science.
Osmania University
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