Saroj Kumar Niraula

• Assisted in automating deployment pipelines using CI/CD tools like Jenkins or GitHub Actions, ensuring faster and error-free software releases
• Collaborated with the development team to containerize applications using Docker
• Conducted system monitoring and log management using tools like Prometheus and Grafana
• Created the system to send the alert in mail whenever the CPU & Storage usage exceeds via alertmanager.
• Supported version control and branching strategies using Git, ensuring collaboration and code quality
• Documented processes, workflows, and best practices to improve team efficiency and reduce onboarding time for future interns

• Supporting on all daily issue either related to hardware or software
• Creating email and domain IDs, configuring personal computer, Providing training to user on Entrance
• Deactivating email and domain IDs, Business Applications (LMS and Pumori) and other IT clearance activities on exit
• Identifying Network (WAN, LAN) issues and problems at the Division and Corporate Level, Preparing a logbook of such problems
• Ensuring the proper functioning of Network system
• Maintaining secure password server and networks
• Regular tracking and monitoring of all servers, identifying of server issues and problems & troubleshooting and rectifying the issues of all servers timely
• Maintaining daily server status, network status, equipment status and trouble support report
• Taking daily database backup and archiving to local and cloud storage
• Acting as a focal point to solve the concurrent issues rising in Business Applications such as LMS and Pumori
• Coordinating with software service provider to improve software performance based on feedback & recommendation from the user

• Following up the Customer based on the ticketing system issued by them via mobile and web applications
• Keeping records of customer interactions and transactions
• Recording details of inquiries, complaints and comments, as well as action taken
• Learning and improving Technical skill for internet, TV and address concerns from customers pertaining to services of WorldLink
• Identifying and assessing customers need to achieve satisfaction
• Handling customer complaints and providing appropriate solutions within the time limits
• Providing accurate, valid and complete information by using the right methods/tools to customers

GPA: 73.71%