Saroja Vallabhajosyula
Cumming,GA
Summary
12+ Years of experience spanning across Implementation, Design, Configuration, Salesforce Customization, Security Access, Workflow Approvals, and Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration in Salesforce.com CRM and Force.com Platform, in Salesforce CRM with Salesforce CPQ implementation. Expertise in standard Salesforce configuration that include workflow rules, page layouts, Record Types, Approval Processes, Assignment rules, Validation rules, bulk Triggers, etc. Integrated CPQ system with multiple CRMs like salesforce and CRM on demand. Supported and improved sales cycles by implementing CPQ solutions effectively. Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards. Implemented security and sharing rules at object, field, and record level for different users at various levels of organization. Worked with Onshore /Remote Shore/Offshore teams for the entire project life cycle with business teams, programmers, and technical staff at all levels. Experience in Generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.com. Strong ability to elicit, document, validate and transform business requirements at various stages of the software development life cycle (SDLC). Extensive knowledge in working with various project management objects like SWOT analysis, Cost Benefit Analysis, Scheduling, Resource planning, Critical path Method, Risk analysis and Risk Management. Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC). Worked closely with project stakeholders, SMEs, and staff to understand the requirements and specifications for new applications along with enhancements to the existing applications. Implemented SSO, MFA for complex and large-scale projects. Enhancements on communities/ Experience cloud and Sites. Multi-talented System Analyst implementing best practices for scalability and support. Versed in deploying applications and identifying trends through careful data assessments. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Salesforce Admin, Salesforce System Analyst, Scrum Master
Mphasis USA
11.2021 - Current
- System Analysis and requirement understanding, development and data modeling
- Enhancements, new developments, releases, support, and training to Business stakeholders and customers
- Scrum Master for multiple projects
- Platform Stability and production support
- Strategic and Tech lifecycle management
- Custom objects to build new application functionality in Salesforce.com
- Data mapping and migration of data from legacy systems to Salesforce.com Objects and fields
- Creation of Business process and procedure mapped to SFDC service and sales cloud based on business and system analysis
- Worked on profile setting and security for different userbase
- Knowledge management for end users to provide information on products
- Provided custom reports and dashboards to support the needs of the users and executives
- Developed Visualforce page using the extension controller according to the clients' requirement
- Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
- Used Apex Data Loader to migrate data such as accounts and campaigns from legacy system
- Developed Apex Classes & Triggers to implement the business logic as per the requirements
- Designed various web pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry
- Environment: Salesforce.com Enterprise Edition, Salesforce CPQ, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules, Apex.
- Enhanced user experience through the implementation of interface updates and usability improvements.
- Collaborated with cross-functional teams to develop system solutions tailored to business needs.
- Streamlined workflow processes by automating manual tasks, increasing team productivity.
- Spearheaded data migration projects, ensuring seamless transfer of information between systems.
- Conducted comprehensive system analyses to identify areas for improvement and optimization.
- Implemented rigorous testing procedures to ensure optimal performance and minimize errors in software applications.
- Provided technical support for end-users, resolving issues promptly and effectively.
- Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
Salesforce Business Analyst/Admin
T-Mobile
08.2019 - 10.2021
- Performed Salesforce administration tasks including resolving issues relating to users (setup, profiles, roles, permission sets)
- Performing data clean-up
- Configuring custom objects and fields, building workflows, approval processes, formulas, and validation rules; Configuring roles, profiles, and security settings
- Worked on the case object to set up assignment rules, support processes and set up queues based on the case priorities
- Worked on Salesforce CPQ pricing using list, cost/markup, percent total, block, price rules, and calculator plugins, system and user discounts and filter rule
- Worked with Lead to Cash functionality such as opportunities, product configuration, product rules, price rules, quotes, order, and contracts
- Agile-scrum project development methodology, sprint planning, conducting daily Stand-ups/ Scrums
- Experience in integrating users from Salesforce to OKTA
- Developed project specifications including functional requirements, User Stories, acceptance criteria
- Documented UAT scripts and coordinated with QA testing for test cases
- Verification and regression testing of new and existing functionality before a release to users
- Played a crucial role in the streamlining of the process between Apttus CPQ and existing Apttus CLM system in coordination with client team and internal development team
- Triaged defects identified and logged potential enhancements from our customers and internal staff, so Motiva can continually improve and grow their business
- In lightning migration, we have built customized components
- Upgraded the Custom Apps to lightning from AppExchange
- Worked closely with the marketing team to develop and implement various campaigns and tracking within SFDC teams
- Designed the templates for proposal/quotes, created conditional Price Matrix based on customer ratings using Apttus CPQ
- Support and aid Motivate sales reps in the field with any customer issues regarding loading and assist in emergency setups internal user permissions, access, and usability
- Created custom report types and generated reports using the report types
- Environment: Saleforce.com platform, Workflow & Approvals, Reports, Custom Objects, Email Services Security Controls, HTML, SAP, Windows XP, Saleforce.com Data Loader, Communities, lightning migration Workbench, Workflow & Approvals, Web Services (SOAP & REST), Custom Objects, Security Controls, Eclipse IDE Plug-in.
Salesforce Business Analyst/Admin
BCBS
01.2017 - 05.2019
- Collaborated with the user group for requirement gathering as a Salesforce Business Analyst throughout the planning and implementation
- Implemented the requirements on Force.com platform for booking of TV commercials and execution of client campaigns
- Created new user accounts and assigned profiles as per their role in role hierarchy
- Customized page layouts for Standard/Custom objects and assigned Record Types
- Created Data Validation rules and formulas as per business requirement
- Worked with various Confidential Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards
- Created Workflow Rules to automate Tasks, Email Alerts, Approval processes, Field Updates, time-dependent actions, Lightning Process Builder, Outbound API Messages, and used Email templates in HTML/Visual Force
- Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility
- Performs system administration functions such as user management (profiles and roles), field and validation rule configuration, record types, picklists, page layout management, mobile setup, data management (uploads), folder management, and public groups, as well as other configuration items
- Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry
- Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Confidential, checking for the correctness of the data
- Help users with Chatter teams/Groups and follow application as well
- Environment: Salesforce.com Platform, Salesforce CPQ, Data Import Wizard, Data Loader, Workflow & Approvals, Process Builder, Reports & Dashboards, Custom Objects, Custom Fields, Custom Tabs, Data Security, Email Templates, and Chatter.
Salesforce Business Analyst/Admin
American Red Cross
04.2015 - 11.2016
- Conducted stakeholder Joint Application Design (JAD) interviews and facilitated meetings with project teams
- Translated business user concepts and ideas into comprehensive business requirements and design documents
- Implemented SFDC CPQ solution for a Media & Information firm where Apttus is integrated to their Order Management system (SAP) and their Entitlement system (TFMS)
- Planned, facilitated, and reported on quality assurance testing efforts
- Involved in deploying the CRM tool Salesforce.com to include business requirement development, dashboard development, report & list view development, process flows and documentation
- Configured the customer journeys with the company, worked on Journey Builder, Email Studio and Automation Studio of Salesforce Marketing Cloud (Exact Target)
- Worked with Service Cloud technology and on-premises infrastructure integration for Salesforce.com
- Involved in Unit Testing and Test Coverage for Classes, Controllers and triggers and having developing knowledge on Salesforce Object Query Language (SOQL), SOSL, and Dynamic Queries
- Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields
- Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups
- Worked on migrating metadata from one organization to another through force.com IDE and ANT Migration tool by creating packages
- Environment: Saleforce.com platform, Force.com, Apex, Lightning, CLM, Visual Force Pages, Marketing Cloud, Sales, Cloud, Data Loader, HTML, Inside sales telephonic plug-in, Doc E-sign, Java Script, CPQ, Workflow & Approvals, Reports, Mailing List Management, Data Management.
Salesforce Business Analyst
Flybotic Technologies Pvt. Ltd
06.2011 - 12.2014
- Responsible for Business Analysis and requirement understanding, development and data modeling
- Created Custom objects to build new application functionality in Salesforce.com
- Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields
- Creation of Business process and procedure mapped to SFDC service and sales cloud based on business and system analysis
- Implemented Knowledge management for end users to provide information on products
- Provided custom reports and dashboards to support the needs of the users and executives
- Developed Visualforce page using the extension controller according to the clients' requirement
- Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
- Used Apex Data Loader to migrate data such as accounts and campaigns from legacy system
- Developed Apex Classes & Triggers to implement the business logic as per the requirements
- Designed various web pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry
- Created various Reports (summary reports, matrix reports, pie charts, and graphics) and Report Folders to assist Service managers to better utilize Salesforce and configured various Reports and for different user profiles based on the need in the organization
- Developed SOQL and SOSL queries to get data from different related objects
- Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
- Environment: Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules, JavaScript, Angular JS, Ruby, Tomcat server, JQuery, JSP, HTML.
Education
Bachelor of Science - Mathematics And Physics
Pt. Ravishankar Shukla University
Raipur, IndiaMBA - Marketing And HR
Andhra University
Visakhapatnam, India05.2008
Skills
- IntelliJ
- Eclipse
- Sublime
- Flosum
- Demand Tools
- Confluence
- JIRA
- ServiceNow
- SmartIntake
- Windows
- Linux
- Mac OS
- Salesforce
- Apex
- Java
- GIT
- SVM
- CVS
- Bitbucket
- JavaScript
- CSS
- HTML
- Angular 2
- Technical Analysis
- Project Documentation
Certification
- Sales Cloud Consultant
- Salesforce Business Analyst
- Salesforce Administrator
- Professional SCRUM Master
Education
Master's in business administration, B.S. in Mathematics
Timeline
Salesforce Admin, Salesforce System Analyst, Scrum Master
Mphasis USA
11.2021 - Current
Salesforce Business Analyst/Admin
T-Mobile
08.2019 - 10.2021
Salesforce Business Analyst/Admin
BCBS
01.2017 - 05.2019
Salesforce Business Analyst/Admin
American Red Cross
04.2015 - 11.2016
Salesforce Business Analyst
Flybotic Technologies Pvt. Ltd
06.2011 - 12.2014
Bachelor of Science - Mathematics And Physics
Pt. Ravishankar Shukla University
MBA - Marketing And HR
Andhra University
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