Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lauren Wilson

Cumming,GA

Summary

Dynamic and service-oriented professional with extensive experience at From the Earth Brewing Co. Proven ability to build strong client relationships and enhance customer satisfaction through effective communication and multitasking. Extensive experience in creating and serving quality craft cocktails. Highly reliable in helping manage diverse teams and ensuring operational excellence, while consistently delivering outstanding service in fast-paced environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Bartender

From the Earth Brewing Company
11.2017 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Contractor

Designer Business Cards
02.2014 - Current
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Delivered high-quality work on time earning positive feedback from clients.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Established long-term relationships with clients, resulting in increased repeat business.
  • Responded to inquiries from callers seeking information.

Insurance Agent

MPNLLC
09.2022 - 03.2025
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.

General Manager

Alessio's Restaurant & Pizzeria
11.2016 - 08.2017
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Formulated policies and procedures to streamline operations.

Server/ Bartender

Taco Mac
09.2013 - 08.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Sales Associate

Palm Beach Tan
07.2011 - 09.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained cleanliness of store and equipment

Education

High School Diploma -

Chattahoochee High School
Alpharetta, GA
05-2011

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Clear and effective communication
  • Engaging personality
  • Team player attitude
  • Service-oriented mindset

Certification

  • Licensed Insurance Agent - 10/22 - Current

Timeline

Insurance Agent

MPNLLC
09.2022 - 03.2025

Bartender

From the Earth Brewing Company
11.2017 - Current

General Manager

Alessio's Restaurant & Pizzeria
11.2016 - 08.2017

Contractor

Designer Business Cards
02.2014 - Current

Server/ Bartender

Taco Mac
09.2013 - 08.2016

Sales Associate

Palm Beach Tan
07.2011 - 09.2013

High School Diploma -

Chattahoochee High School

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Lauren Wilson