Sarosh Ahmed
Aurora,IL
Summary
As a Business Analyst with several years of experience in the healthcare, banking, and retail industries. I've had the privilege of collaborating with leading organizations like Dexcom, PNC Bank,Target Corporation, and National Restaurant Association where I've driven impactful projects that transform challenges into opportunities. Whether using waterfall, agile, or a hybrid approach. My passion lies in conducting insightful analyses to uncover business needs and pinpoint areas for improvement. I excel at setting up and tracking KPIs that measure success, keeping teams aligned with our strategic goals while ensuring everyone is informed through clear and structured documentation. With a strong proficiency in SQL, I dive deep into data, uncovering valuable insights that inform decision-making and drive operational efficiency. Beyond the technical side, I am committed to fostering strong communication and collaboration. My ability to actively listen and adapt to diverse perspectives helps me build meaningful relationships with stakeholders and cross-functional teams. I also thrive in conflict resolution, turning challenges into productive discussions. My critical thinking and problem-solving skills empower me to approach issues creatively, addressing both immediate concerns and long-term objectives.
Experienced with data analysis, process improvement, and stakeholder engagement. Utilizes analytical skills to identify inefficiencies and recommend solutions that drive business success. Knowledge of project management principles and methodologies.
Overview
10
10
years of professional experience
Work History
Senior Business Analyst Consultant
National Restaurant Association
Chicago, IL
04.2025 - Current
- Agile Methodology
- Served as Lead Business Analyst for Access and Delivery, supporting front-facing platforms for dashboards, certifications, and exam delivery
- Took ownership of product backlog management and prioritization following Product Owner transition, ensuring a healthy and delivery-ready backlog
- Led and supported User Acceptance Testing (UAT) for Access and Delivery initiatives, including test execution, defect validation, and release readiness
- Maintained detailed UAT tracking and defect logs in Excel, providing visibility into testing progress and issue resolution
- Actively supported production issues, logging defects, prioritizing fixes, and coordinating resolutions with development and product teams
- Acted as the primary point of contact (POC) for portal initiatives, including the Product Assignment Tool used to assign users correct certifications, exams, and score reporting
- Served as primary Business Analyst for Ecommerce, supporting development of the ServSafe website and One-Cart checkout experience
- Created and maintained comprehensive documentation, including:
User flow journeys
Process flows
Business and functional requirements - Partnered cross-functionally with Legal, business stakeholders, product owners, engineering, and development teams to ensure alignment, compliance, and timely delivery
- Facilitated requirement discussions, clarified business needs for technical teams, and supported end-to-end delivery from discovery through production support
SR BUSINESS ANALYST
Dexcom
03.2022 - Current
- Hybrid Methodology
- At Dexcom, Inc., I worked on three key projects to boost efficiency, ensure compliance, and improve patient care.
- The first project, I helped organize patient health records to give healthcare providers quicker access to important glucose data.
- Another project that I focused on was simplifying production processes, making resource use more efficient, and meeting regulatory standards.
- Lastly I worked on making inventory, procurement, and accounting processes more efficient, which improved financial forecasting and gave us better control over resources.
- My role in these projects reduced manual tasks, improved data accuracy, and created a connected system that improved patient experience and operational effectiveness.
- As a Business Analyst, I gathered requirements, analyzed needs, and created Business and Functional Requirements Documents.
- Throughout the projects, I provided updates and resolved issues to keep everything on track.
- Ensured a healthy product backlog by maintaining about two sprints worth of work in ready state.
- Participated in and led scrum ceremonies including the Daily Standup, Sprint Planning Meeting, Sprint Review, and Sprint Retrospectives.
- Reviewed test strategies and test plans to ensure that test cases accurately reflected functional, user interface, performance, usability, and security requirements.
- Developed detailed System Functional documents by gathering and analyzing business requirements.
- Performed Risk Analysis of the requirements to identify the key business risks areas for the project.
- Secured business sign-off once all business requirements were technically sound, with no contradictions, and all questions from the tech team had been addressed.
IT BUSINESS ANALYST
Target
11.2019 - 02.2022
- Agile Methodology
- At Target I led several projects throughout my time there.
- One key initiative was to enhance the procurement process at Target by reducing manual inputs, improve vendor management and communication, and increase visibility into inventory management.
- Another initiative revolved around optimizing the picking, packing, and shipping components of the supply chain.
- Finally, another key initiative was about increasing data insights to allow for better data driven decision making.
- Conducted JAD sessions to capture project requirements from the PO, SME's, Engineers, etc.
- Coordinated with Scrum Master for Project Progress and Release Management.
- Created pages in confluence aligned to the SDLC and Jira processes for our team to ensure there was a unified location for documentation and relevant information.
- Implemented user acceptance testing with a focus on documenting defects, identifying bottlenecks, and executing test cases.
BUSINESS ANALYST I
PNC Bank
07.2016 - 10.2019
- Waterfall Methodology
- At PNC Bank, I worked on projects aimed at improving key business processes.
- One project focused on enhancing core banking operations by automating account management and transaction processing.
- Another project aimed to improve human resources processes by automating payroll and employee data handling.
- Lastly, I worked on improving customer relationship management by centralizing customer data and automating workflows.
- Facilitated SDLC, initiated with requirements phase, coordinating with conception and analysis of the project.
- Maintained project traceability to ensure all work was accounted for and track progression of project, along with milestones and KPIs.
- Provided input on scope, goals, risks, constraints, timelines, and interfaces to the Project Manager for effective project planning and control.
Skills
- Requirements gathering
- Agile methodology
- User acceptance testing
- Stakeholder management
- Business process mapping
- Software development lifecycle
- Process development
- KPI tracking
- Cost-benefit analysis
- Forecasting and planning
- Project management
- Change Control
Technologies
- MS Suite
- MS Access
- MS Project
- JIRA
- Confluence
- Rally
- Azure DevOps
- Identity Access Management
- Manhattan Associates
- Salesforce
- EPIC EMR/EHR
- MySQL
- SQL Server
- SharePoint
- API
- Oracle Cloud ERP
- Cloud Technology
- SAP S/4 Hana
- FISERV
- Oracle E Business Suite
- Siemens Opcenter
- Reports Generation/ Design
- ADP
- CRM
- Tableau
- FIS Software
- SAP ERP
- SAlesforce CRM
- Q-Puls
- Dexcom Clarity
- Ncino
- Simpatico
- Crowd Wisdom
- Netsuite
- Figma
Timeline
Senior Business Analyst Consultant
National Restaurant Association
04.2025 - Current
SR BUSINESS ANALYST
Dexcom
03.2022 - Current
IT BUSINESS ANALYST
Target
11.2019 - 02.2022
BUSINESS ANALYST I
PNC Bank
07.2016 - 10.2019