Summary
Overview
Work History
Education
Skills
Timeline
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Sarowar Hossain

Medford,NY

Summary

Tech-savvy Lead Assistant with experience in supporting special initiatives involving B2B technology enhancement, development of bids and proposals and project coordination. Strong written and verbal communication and interpersonal skills. Easily adapt to changing priorities with focus and diligence.

Overview

10
10
years of professional experience

Work History

Lead Office Associate

Jefferies
07.2024 - Current
  • Oversee day-to-day print and binding operations, ensuring high-quality production and timely delivery
  • Manage mailroom logistics, including incoming/outgoing packages and interoffice correspondence
  • Collaborate on the development of a client-facing website to streamline print job submissions and improve service efficiency
  • Lead and supervise a team of associates, delegating tasks and maintaining workflow consistency
  • Act as a key liaison with the client, managing expectations and ensuring satisfaction through clear communication and reliable execution
  • Foster strong relationships with Jefferies employees to build trust, enhance collaboration, and improve overall service delivery

Store Supervisor

Staples
09.2021 - 08.2023
  • Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
  • Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
  • Evaluated team member performance regularly, providing guidance for professional growth and development.
  • Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
  • Managed performance reviews for employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
  • Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
  • Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
  • Partnered with Type manager to train and develop team member skillsets and competencies.
  • Reviewed budgets and financial reports regularly, making necessary adjustments to meet departmental targets without compromising quality or customer satisfaction levels.
  • Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.

Print and Marketing Supervisor

Staples Bayside
08.2020 - 10.2021
  • Oversee all operations of the Print and Marketing Department and be a department liaison for general management
  • Performed quality checks on equipment and inventory to ensure orders are being produced at the highest quality
  • Actively communicate with vendors to reduce budgeting deficit
  • Responsible to make sure all operational policies and processes are followed (example: machine maintenance, supplies, and UPS reconciliation
  • Takes personal accountability for the retention, development and performance of the Copy and Print Center team
  • Partners with General, Sales, and Service Managers to discuss Business Discount Program and additional programs as needed
  • Responsible for training new hires within department
  • Ensured high customer satisfaction through feedback software such as BizFit
  • Active keyholder with responsibilities of nightly drawer balancing and resource lockup.


Print and Marketing Production Lead

Staples
09.2018 - 08.2020
  • Serves as a leader within the retail organization with direct accountability to the Copy and Print Center
  • Oversaw a team of 3-4 associates at any given time
  • Involved in the selection, recruitment and performance assessments of Copy and Print Center associates
  • Oversees print production to ensure customers receive quality jobs done right the first time
  • Provides feedback and coaching to all Copy and Print associates to build strength, relationships and capability
  • Making sure Customer Service is my top priority
  • Extreme degree of comfort working with production machinery and customer management systems including Salesforce.com
  • Maintained inventory and ordered supplies accordingly
  • Performed quality checks on completed orders.

Sales Associate

Staples
10.2015 - 09.2018
  • Completing all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
  • Replenishing products and supplies to ensure in-stock conditions at all times
  • Communicating with the management team regarding customer requests and vendor-related concerns
  • Operating the cash register, scan items, bag merchandise and make/provide change for purchases
  • Responsible for training/guiding new hires
  • Greeted customers and provided excellent customer service.

Education

Bachelor of Science - Computer Information Systems

CUNY School of Professional Studies
New York, NY
12-2025

Associate's Degree - Computer Information Systems

Queensborough Community College
Bayside
04.2021

High School Diploma -

North Queens Community High School At Flushing, NY
Flushing, NY
06.2017

Skills

  • Professional Experience
  • Well-Versed in Microsoft Office
  • Familiar with cash and inventory management systems
  • Able to operate heavy machinery in a print setting
  • Familiar with shipping and receiving protocols
  • Excellent time management
  • Superior communication skills
  • Able to lead a team to success with 4 years of experience
  • Report preparation
  • Document management
  • Strong leadership
  • Time management

Timeline

Lead Office Associate

Jefferies
07.2024 - Current

Store Supervisor

Staples
09.2021 - 08.2023

Print and Marketing Supervisor

Staples Bayside
08.2020 - 10.2021

Print and Marketing Production Lead

Staples
09.2018 - 08.2020

Sales Associate

Staples
10.2015 - 09.2018

Bachelor of Science - Computer Information Systems

CUNY School of Professional Studies

Associate's Degree - Computer Information Systems

Queensborough Community College

High School Diploma -

North Queens Community High School At Flushing, NY

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