Sarrah Eckel
Customer Experience Trainer
Vero Beach,FL
Summary
Resourceful Customer Experience Agent with Bachelors degree and proven industry expertise. Delivered superb training experience for national company and earned recognition for quality of work. Excellent communications skills and outgoing personality leading to exceptional results.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Customer Experience Trainer
Teleperformance
Port St Lucie, FL
12.2019 - Current
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
Sales Associate
Best Buy
Vero Beach, FL
03.2017 - 12.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ 01.2013 - 06.2016
Skills
Training development aptitude
Key holder experience
Recordkeeping strengths
Professional telephone demeanor
Retail materials management
Staff education and training
Report preparation
Timeline
Customer Experience Trainer
Teleperformance
12.2019 - Current
Sales Associate
Best Buy
03.2017 - 12.2019
Bachelor of Science - Psychology
University of Phoenix
01.2013 - 06.2016