Sarrah (Nicki) Henry
Mead
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Resort Service's Supervisor
Choctaw Casino & Resort
Durant, OK
11.2025 - Current
- Led daily operations, ensuring compliance with safety and quality standards.
- Mentored staff, fostering a culture of continuous improvement and teamwork.
- Streamlined workflows to enhance productivity and reduce operational delays.
- Implemented training programs, improving team performance and efficiency.
- Conducted performance evaluations, providing constructive feedback for career development.
- Coordinated schedules and resources to optimize labor allocation and resource use.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
VIP Representative
Choctaw Casino & Resort
Durant, OK
03.2025 - 11.2025
- Cultivated relationships with VIP guests to enhance their overall experience and satisfaction.
- Coordinated exclusive events tailored to the preferences of high-profile clientele.
- Managed communication between guests and resort staff to ensure seamless service delivery.
- Developed personalized itineraries that catered to individual guest needs and expectations.
- Facilitated conflict resolution by addressing customer concerns promptly and effectively.
- Trained new team members on best practices for VIP guest interaction and service excellence.
Shipping Clerk
Big Lots Distribution Center
Durant, OK
04.2023 - 02.2025
- Managed shipping schedules to ensure timely dispatch and delivery of products.
- Coordinated inventory management, tracking stock levels and minimizing discrepancies.
- Utilized shipping software to generate labels and documentation for outbound shipments.
- Oversaw packaging processes, ensuring compliance with safety standards and quality requirements.
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
Professional Pet Groomer
A-1 Dog Grooming and Boarding
Howe, TX
08.2021 - 04.2023
- Greeted customers and their pets, assessing pet's needs and condition.
- Performed complete grooming services including brushing, bathing, trimming, nail clipping and ear cleaning.
- Maintained a clean and safe work environment, following all safety protocols.
- Scheduled regular appointments for repeat customers.
- Ensured that all equipment used was properly sanitized after each use according to industry standards.
- Inspected animals for signs of illness or injury prior to grooming process.
- Demonstrated knowledge of breed specific cuts and styles as requested by customer.
- Utilized clippers, scissors, combs and brushes during grooming sessions as necessary.
Team Lead
Tractor Supply Company
Sherman, TX
03.2008 - 04.2014
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Delegated tasks appropriately according to individual skill sets.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Maintained a balanced cash teal for all cashiers, for all shifts.
Education
Some College (No Degree) - General Studies
Grayson County College
DenisonSkills
- Adaptability
- Relationship Building
- Interpersonal Communication
- Inventory Management
- Interpersonal Skills
- Professional Demeanor
- Effective Communication
- Work Prioritization
- Customer Communication
- Team building
- Time management abilities
- Maintain equipment
- Reliability
- Attention to Detail
- Team Collaboration
- Multitasking
- Problem-Solving
- Professionalism
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Staff discipline
- Staff development
Accomplishments
Employee of the Month voted by team members.
Certification
- Certified Vet Assistant
Timeline
Resort Service's Supervisor
Choctaw Casino & Resort
11.2025 - Current
VIP Representative
Choctaw Casino & Resort
03.2025 - 11.2025
Shipping Clerk
Big Lots Distribution Center
04.2023 - 02.2025
Professional Pet Groomer
A-1 Dog Grooming and Boarding
08.2021 - 04.2023
Team Lead
Tractor Supply Company
03.2008 - 04.2014
Some College (No Degree) - General Studies
Grayson County College