PERSONAL BANKER (Trainee)
Banque Misr
Cairo, Egypt
01.2022 - 07.2022
- Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service
- Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way
- Handle all account opening & it’s related operations process including system input & data entry
- Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected patterns/behavior’s to maintain better -quality service level and meet set budgets
- Ensure that every customer interaction is conducted as a superior service experience and in line with the defined bank customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.)
- Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty.