Sarrina Filippone
Boynton Beach,FL
Summary
Personable and Professional Fine Dining Server with in-depth knowledge of menu items, ingredients and wine pairings. Hospitable and welcoming individual offering 12 plus years of hands-on experience serving patrons in upscale restaurants. I bring to the table expertise in creating exceptional dining experiences through my strong background in hospitality and management.
Overview
7
7
years of professional experience
Work History
Fine Dining Server
Almond
Palm Beach, FL
11.2023 - Current
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Set up banquet functions according to instructions provided by management.
- Assisted other servers when needed during peak periods.
Lead Server
Hullabaloo
West Palm Beach, FL
04.2018 - 05.2020
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Answered phone calls from customers regarding reservations or inquiries about menu items.
- Provided exceptional service to high volume of daily customers.
Restaurant Manager
CWS Bar & Kitchen
Lake Worth, Florida
01.2017 - 04.2018
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Updated computer systems with new pricing and daily food specials.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
Education
Associate of Arts -
CCRI
Newport, RI01-2013
Skills
- Detail Oriented
- Upselling skills
- Exceptional customer service
- Upscale dining expertise
Timeline
Fine Dining Server
Almond
11.2023 - Current
Lead Server
Hullabaloo
04.2018 - 05.2020
Restaurant Manager
CWS Bar & Kitchen
01.2017 - 04.2018
Associate of Arts -
CCRI
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