Sarrita Montalvo
Portland,Maine
Summary
Self-motivated employee who brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
10
10
years of professional experience
Work History
Project Coordinator Manager
First Class Moving Systems
2022.04 - Current
- Supervise multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Train and regularly mentor associates on performance-oriented strategies and customer service techniques.
- Negotiate service rates with vendors to acquire cost-effective contracts.
- Register vendors and customers on database to maintain updated roster.
- Act as a lesion between internal and external stakeholders to facilitate smooth operations.
- Maintain excellent working relationships with clients by efficiently responding to inquiries and complaints.
- Apply proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintain good working relationships with vendors and resolved disputes and escalations.
- Educate clients on account services and resolved client inquiries regarding statement information and account balances.
- Coordinate with operations staff to resolve service problems and boost client satisfaction.
- Keep detailed records of project progress and financial needs.
- Schedule project deadlines and monitored progress.
- Develop and initiate projects, managed costs, and monitored performance.
- Meet project deadlines without sacrificing build quality or workplace safety.
Senior Call Center Representative
College Hunks Hauling Junk & Moving
2020.06 - 2022.04
- Assisted large volume of customers every day with positive attitude and focus on customer satisfaction.
- Train and regularly mentor associates on performance-oriented strategies and customer service techniques.
- Enter customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Educate clients on services and resolved client inquiries regarding statement information and account balances.
- Facilitated communications through management of inbound and outbound customer calls.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Shift Manager
Planet Fitness Gym
2018.06 - 2020.04
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Opened and closed stores by counting registers, making deposits and storing and filing all daily paperwork.
- Created and submitted reports to senior management to aid in business decision-making and planning.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Identified and solved internal problems related to employee turnover by revamping training approaches.
Social Media Manager
Pandora Jewelry
2014.11 - 2018.06
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Analyzed and reported social media and online marketing campaign results.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Education
Associate of Arts - Psychology
Hillsborough Community College
Tampa, FL05.2024
Skills
- Flexible and Adaptable
- Deadline Adherence
- Cultural Sensitivity
- Work flow planning
- Financial Administration
- Data Analysis
- Organizational Development
- Training facilitation
Affiliations
- National Society of Collegiate Scholars
- Psi Beta National Honor Society
Timeline
Project Coordinator Manager
First Class Moving Systems
2022.04 - Current
Senior Call Center Representative
College Hunks Hauling Junk & Moving
2020.06 - 2022.04
Shift Manager
Planet Fitness Gym
2018.06 - 2020.04
Social Media Manager
Pandora Jewelry
2014.11 - 2018.06
Associate of Arts - Psychology
Hillsborough Community College
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