Sarronda Offord
Irvington,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Photographer
Lifetouch Photography
Wayne, NJ
08.2021 - 12.2021
- Facilitated weekly studio appointments for over 1250 shoots.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Photographed high-quality images for various print and digital projects.
- Selected and set up appropriate props, backdrops and lighting.
- Planned and prepared for on-location and studio shoots.
Furniture Sales Representative
Value City Funiture
Fairfield, NJ
01.2020 - 07.2020
- Processed accurate credit, debit, check and cash sales transactions for more than 15 customers orders per day.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Adhered to social distancing protocols and wore mask or face shield
Restaurant Waitress
Abril Cocina
Maplewood, NJ
03.2016 - 01.2019
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse
Education
Some College (No Degree) - Liberal Arts and General Studies
New Jersey City University
Jersey City, NJHigh School Diploma -
Essex County Vocational Tech
West Caldwell, NJ09.2006
Skills
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Effective Communication Skills
- Courteous with Strong Service Mindset
- Creative Problem Solving
Timeline
Photographer
Lifetouch Photography
08.2021 - 12.2021
Furniture Sales Representative
Value City Funiture
01.2020 - 07.2020
Restaurant Waitress
Abril Cocina
03.2016 - 01.2019
Some College (No Degree) - Liberal Arts and General Studies
New Jersey City University
High School Diploma -
Essex County Vocational Tech