Sarry McPherson
Perry,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Driver/warehouse
PLAYER ONE AMUSEMENTS
08.2023 - 03.2024
- Drove a box truck to locations and picked up large cranes and amusement arcade games
- Install arcade games in specified locations as requested.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Licensed health insurance Agent
AMERICAN HEALTH MARKETPLACE
01.2023 - 08.2023
- Working remotely, receiving inbound calls from the under 65 demographics for health insurance benefits.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Educated clients on insurance policies and procedures.
Caregiver for Family Member
N/A
11.2021 - 12.2022
- This is a period of time that I took off from working to care for a dying family member.
Bookkeeper
Ingram Cleaning service
03.2020 - 10.2021
- Utilized QuickBooks and ADP to create payroll and tax filings for a local cleaning service during the Pandemic
- Completed payroll for employees and maintained detailed records of procedures.
- Maintained and processed invoices, deposits, and money logs.
- Established QuickBooks accounting system to reflect accurate financial records.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Completed tax forms in compliance with legal regulations.
Class A cdl driver
Werner enterprises
08.2016 - 03.2020
- Utilized Qualcomm for load information and staying in contact with dispatch, while picking up and delivering preset loads of goods with a tractor trailer combination
- Kept in close contact with dispatch team to make quick route adjustments and add new stops.
- Handled load documentation, obtained signatures, and provided copies to destination staff.
- Met DOT requirements by maintaining current records and documenting reportable incidents.
- Minimized breakdowns and complex mechanical issues by inspecting trucks each day and completing routine maintenance.
- Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
Tax analyst
Westaff
01.2014 - 08.2016
- Coordinated with tax payers to make adjustments to tax filings and send out new bills
- Communicated with businesses who needed to pay off tax liens
- Researched tax issues and stayed current on all federal and state tax laws.
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
Customer Service
The Republic Newspaper
01.2013 - 01.2014
- I compiled reports for newspaper publication and assisted walk-in customers with subscriptions, cancellations, and vacation holds, while multi-tasking with customers via phone
- I began working here as a part-time delivery driver and was promoted to full time office staff.
- Provided outstanding customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
Education
Business Management - Business Administration
Southern New Hampshire University
Remote03.2016
EMT CERTIFICATION - EMT
PELHAM Training
Bloomington, IN03.2010
Electronics Technician - Electronics
PTS Corporation
Bloomington, IN03.2007
Motorcycle Repair technician - Motorcycle Maintenance And Repair Technology
Thompson Education
Remote07.2003
Skills
- Proficient in Microsoft Office
- Problem Solving
- Call Management
- Information Security
- Data Entry
- Customer RMA management
- Technical Support
- Call center experience
- Customer Service
- Appointment Scheduling
- Time Management
- Clean Driving Record
Activities
I have an interest in creating new apps and coding, which I pursue in my off time. I also have used many programs: Oracle, Citrix, Salesforce, Genesys, Jarvis, FortiClient, Remote Desktop, Microsoft Office, Adobe, Zoom, and WebEx, Salesforce.
I am currently working on learning Python through Coursera, as well as Project Management.
I am taking a certification course through Coursera to learn Python and coding. It is administered by the University of Michigan.
Timeline
Driver/warehouse
PLAYER ONE AMUSEMENTS
08.2023 - 03.2024
Licensed health insurance Agent
AMERICAN HEALTH MARKETPLACE
01.2023 - 08.2023
Caregiver for Family Member
N/A
11.2021 - 12.2022
Bookkeeper
Ingram Cleaning service
03.2020 - 10.2021
Class A cdl driver
Werner enterprises
08.2016 - 03.2020
Tax analyst
Westaff
01.2014 - 08.2016
Customer Service
The Republic Newspaper
01.2013 - 01.2014
Business Management - Business Administration
Southern New Hampshire University
EMT CERTIFICATION - EMT
PELHAM Training
Electronics Technician - Electronics
PTS Corporation
Motorcycle Repair technician - Motorcycle Maintenance And Repair Technology
Thompson Education