Sarvesh Ram Narayan Patne
Nashville
Summary
Dedicated hospitality professional with hands-on experience in front office operations, guest relations, and team supervision. Passionate about creating exceptional guest experiences while developing leadership skills and operational expertise. Seeking to advance into the role of Assistant Front Office Manager to contribute to hotel excellence, drive service standards, and continue growing within the hospitality industry.
Overview
4
4
years of professional experience
Work History
Front Office Supervisor
The Westin Nashville
Nashville
04.2024 - Current
- Supervise front desk operations including check-ins, check-outs, and guest services.
- Train and guide front desk associates to maintain service excellence.
- Assist in handling escalated guest concerns, ensuring satisfaction and loyalty.
- Support management with scheduling, daily reporting, and cross-department coordination.
Night Audit & Front Desk Agent
The Westin Nashville
Nashville
04.2024 - 05.2024
- Balanced daily accounts and prepared revenue reports.
- Managed overnight front office operations, ensuring smooth guest services.
- Handled reservations, billing, and system reconciliations.
Service Express Agent
The Westin Nashville
Nashville
02.2024 - 03.2024
- Coordinated guest requests and service orders through Service Express.
- Ensured timely communication between departments to enhance guest satisfaction.
Guest Service Agent
The Westin Nashville
Nashville
11.2023 - 01.2024
- Assisted guests with check-in/check-out and provided personalized service.
- Managed reservations, room assignments, and upselling opportunities.
- Addressed guest concerns with professionalism and empathy.
Front Desk Agent
Zero Degree
Nagpur
01.2022 - 05.2022
- Delivered excellent guest service by managing check-ins, check-outs, and reservations.
- Maintained accurate records and supported front office operations.
Education
B.Sc. - Hospitality Management
Institute of Hospitality Management and Business Administration
Hyderabad, IndiaSkills
- Front Office Operations
- Leadership & Team Supervision
- Guest Relations & Service Recovery
- Night Audit & Financial Reporting
- PMS Systems
- Multitasking & Time Management
- Cross-departmental Coordination
- Upselling & Revenue Awareness
- Strong Communication
- Problem-Solving
Timeline
Front Office Supervisor
The Westin Nashville
04.2024 - Current
Night Audit & Front Desk Agent
The Westin Nashville
04.2024 - 05.2024
Service Express Agent
The Westin Nashville
02.2024 - 03.2024
Guest Service Agent
The Westin Nashville
11.2023 - 01.2024
Front Desk Agent
Zero Degree
01.2022 - 05.2022
B.Sc. - Hospitality Management
Institute of Hospitality Management and Business Administration