Saryia Wallace
Houston,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Home Depot
Houston, TX
01.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
YMCA
Ymca Of Greater Houston
Houston, TX
05.2021 - 12.2021
- Provided supervision and care for children in a safe and nurturing environment.
- Assisted with activities such as arts and crafts, story time, games, and outdoor play.
- Ensured all health and safety regulations were followed at all times.
- Assisted with diaper changes when needed.
- Greeted parents and visitors upon arrival to ensure a pleasant experience.
- Communicated with parents about daily activities and any concerning behaviors.
- Read aloud and played alphabet games to encourage early literacy.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
CAP 2 Stocker
Walmart
Houston, TX
07.2020 - 11.2021
- Stocked shelves with merchandise according to planogram specifications and inventory control procedures.
- Organized backroom stock areas, ensuring all items were properly labeled and placed in designated locations.
- Verified product code numbers, sizes, colors and prices of incoming merchandise.
- Maintained a safe, clean environment by sweeping floors, removing empty boxes and disposing of trash.
- Answered customer inquiries regarding availability and pricing of products.
- Assisted customers in locating desired items and carried out special orders when requested.
- Transported merchandise from receiving area to sales floor using pallet jacks or carts.
- Faced off display shelves with product labels facing forward for easy identification by customers.
- Utilized ladders or step stools to reach upper shelves when stocking items.
Education
Bachelor of Administration -
DeVry University
Chicago, IL12-2027
High School Diploma -
Macarthur Douglas High School
Houston, TX05-2021
Skills
- Store maintenance
- Positive and professional
- Adaptive team player
- Service standard compliance
- Call Management
- Data Entry
Timeline
Customer Service Representative
Home Depot
01.2022 - Current
YMCA
Ymca Of Greater Houston
05.2021 - 12.2021
CAP 2 Stocker
Walmart
07.2020 - 11.2021
Bachelor of Administration -
DeVry University
High School Diploma -
Macarthur Douglas High School
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