Sascha Lichtenwald
Calgary,Alberta
Summary
A hardworking employee with customer service, multitasking, and time management abilities. A desire to take on new challenges and master new skills. Devoted to giving every customer a positive and memorable experience. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Jameson's Pub Brentwood
Calgary, Alberta
08.2020 - 09.2023
- Greeted customers and sat them at their table, took Skip the Dishes and Uber orders, and brought customers food/drinks
- Properly sanitized/cleaned the restaurant, answered the phone, made reservations, and trained new employees in multiple positions
- Waited on multiple tables and made drinks for the entire restaurant
- Operated POS terminals to input orders, split bills, and calculate totals.
- Did many manager tasks and was being trained to become a manager.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Pool Operator
Benchmark Projects LTD
Calgary, Alberta
05.2018 - 09.2020
- Supervised and ran a children's splash pad/park alone at Canmore Park
- Provided first aid when required, problem-solved with parents and children, and maintained a fun, healthy, safe, and inclusive environment
- Trained new staff members on proper safety procedures while operating the pool facility.
- Worked with the city to provide test samples of the water and adjust chemicals according to health and safety standards.
Hostess
Cactus Club Café
Vancouver
02.2017 - 06.2017
- Worked at the Front Desk seating guests and making sure everyone was seated efficiently
- Took calls and made reservations
- Became a leader and helped to train new hostesses
- Learned odd jobs around the restaurant to help as much as possible
- Food ran when the kitchen needed more help.
Gym Staff
Physical Activity Complex Gym, University of Saskatchewan
Saskatoon, Saskatchewan
10.2016 - 01.2017
- Help with cleaning and managing duties of the facility.
- Performed administrative duties such as scheduling appointments, registering new members, and processing payments.
- Resolved guest complaints to maintain complete customer satisfaction.
- Answered phones, issued equipment, and completed guest check-in.
- Used POS system to assist with new membership cards, change of address, and billing questions.
SMBA (Saskatoon Minor Basketball Association) Basketball Coach
Father Robinson School
Saskatoon, Saskatchewan
09.2014 - 05.2015
- Developed and implemented practice plans, game strategies, and drills to improve team performance.
- Motivated players to reach their maximum potential through positive reinforcement techniques.
- Assessed player abilities and assigned positions according to individual strengths.
- Communicated effectively with parents regarding players' progress or disciplinary issues.
Education
Faculty of Arts and Science -
University of Calgary
01.2021
College of Arts & Science -
University of Saskatchewan
04.2016
St. Joseph High School -
04.2016
Skills
- Adept in decision-making, communication, organizational, and collaboration skills
- Played on the University of Calgary Women's Basketball team for 3 years, so I learned to deal with adversity, work with teammates, handle criticism, follow instructions carefully, and multi-task efficiently
- POS Operation
- Customer Service Excellence
- Staff Development and Training
- Microsoft Office
References
- Mike Roy, General Manager, Jamesons Pub Brentwood, Calgary, Alberta, T2L 1L1, (403) 220-9888, miker@jamesonspubs.com
- Matt Spencer, Coach, Calgary, Alberta, T2N 1N4, (403) 863-9435, mdspence@ucalgary.ca
Timeline
Server/Bartender
Jameson's Pub Brentwood
08.2020 - 09.2023
Pool Operator
Benchmark Projects LTD
05.2018 - 09.2020
Hostess
Cactus Club Café
02.2017 - 06.2017
Gym Staff
Physical Activity Complex Gym, University of Saskatchewan
10.2016 - 01.2017
SMBA (Saskatoon Minor Basketball Association) Basketball Coach
Father Robinson School
09.2014 - 05.2015
Faculty of Arts and Science -
University of Calgary
College of Arts & Science -
University of Saskatchewan
St. Joseph High School -
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