Sascha Schwetschenau
Pinckney,United States of America
Summary
Experienced Territory Technology Lead with over 25 years of maintenance, refurbishment, calibration, installation and training of laboratory equipment. Adept at overseeing the end-to-end repair process, from diagnosing and troubleshooting advanced laboratory equipment and customer relations. Proficient in establishing and maintaining service protocols, ensuring compliance with safety and quality standards, and driving operational efficiency in a fast-paced environment. Focus on team development, training, and performance optimization. Committed to continuous improvement, technical excellence, and delivering top-tier service to be part of the solution.
Overview
25
25
years of professional experience
Work History
Territory Technology Lead
Sartorius Corporation
10.2023 - Current
- Provide expert/master technician level support for all major Sartorius laboratory weighing products at the Ann Arbor Center of Excellence
- Direct training, mentoring and other activities required to develop comparable skills in the Americas
- Troubleshoot and repair electromechanical devices to original manufacture specifications
- Provide a key role to support the build out of the expanded repair center capabilities in Ann Arbor
- Able to perform the necessary tasks to properly perform, document and mentor support of these technologies of lab weighing
- ISO9001 / ISO17025 experience
- Relevant Software Tools SAP / CMMS
- Lead a new team of Technicians to deliver exceptional service
- Customer focus and build relationships with customer to prioritize their needs
Service & Product Specialist for Mass Comparators
Sartorius Lab Instruments GmbH & Co. KG
08.2007 - 09.2023
- Initial installation of customer devices (robotic, automatic and manual)
- Carrying out service activities, maintenance, repair with fault diagnosis
- Support 1st line service
- Maintaining customer contacts
- Consulting and sales support
- Training and induction of technical apprentices
- Customer focus
- Continuous Improvement
- Assisted with demonstrations for automated & robotic mass comparators to showcase functionality.
- Operational excellence for work order management, business travel and inventory control
- ISO9001 / ISO 17025 and OIMLR111 for laboratory equipment
- Helped Customer to set up metrology laboratories
Service Technician for Laboratory Equipment
Sartorius Weighing Technology GmbH & Co. KG
02.2003 - 07.2007
- Installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems
- Responsibility for the maintenance of troubleshooting data, and feedback of product performance data to customers and internal groups within Sartorius
- Perform a variety of in-house service activities in the Goettingen office as required
- Follow all service procedures to ensure that Sartorius' customer information and product software/configuration is up to date and accurate
- Keeping accurate records of time, expenses and work performed
- Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details
- Acquire in-depth product knowledge and demonstrate self-improvement
- Escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator
- Oversee daily operations and manage them
- Customer focus , build strong relationships with customers
- Compliance with all relevant safety, regulatory, and environmental standards
- Work with SAP / Microsoft Office and Service Software
Industrial Electrician Spec. in Lab Instruments
Sartorius AG
09.1999 - 01.2003
- Build complex mechatronic systems from mechanical, electrical and electronic assemblies and components, e.g. robots
- Program and test the systems, put them into operation and maintain them
- Analyze faults and rectify them
- check the individual components and assemble them into balances
- Insights into all weighing technology departments at Sartorius
- Insights into customer focus as a field technician trainee
- working with SAP and Microsoft Office
- Repaired and replaced equipment, electrical wiring and fixtures.
- Tested circuit continuity to determine electrical compatibility and component safety.
- Successfully completed January 2003
Education
Cultural Agility for Managers - Intercultural Competence
Sartorius
Online09.2024
Leadership Essentials -
Sartorius
Online05.2024
Completed - Safety And Behavior Training
ICUnet
Munich06-2019
Completed - Sales Skills Module 2
Sartorius Training Center
Goettingen06-2019
Completed - Sales Skills Module 1
Sartorius Training Center
Goettingen11-2018
2 Months - Business Administration And Management
Online Training School
Online01-2012
High school diploma - advanced secondary school diploma
Heinz-Sielmann Realschule
Germany06.1999
Skills
- Field experience for over 20years
- Maintenance, Refurbishment, Calibration & Support
- In-depth knowledge of laboratory equipment
- Excellent problem-solving, analytical, and decision-making skills
- interpersonal skills, with the ability to motivate and inspire teams
- Proficiency in relevant software tools (eg, ERP systems, CMMS
- Experience with ISO 9001 / ISO 17025
- Sustainability, Openness & Enjoyment
Personal Information
- Date of Birth: 10/04/81
- Nationality: German
- Marital Status: Married
Hobbies
Family, Meditation, Fitness, Astrology, Horsemanship, Mountain Bicycle, Outdoor Sports, Wood working projects,
Timeline
Territory Technology Lead
Sartorius Corporation
10.2023 - Current
Service & Product Specialist for Mass Comparators
Sartorius Lab Instruments GmbH & Co. KG
08.2007 - 09.2023
Service Technician for Laboratory Equipment
Sartorius Weighing Technology GmbH & Co. KG
02.2003 - 07.2007
Industrial Electrician Spec. in Lab Instruments
Sartorius AG
09.1999 - 01.2003
Cultural Agility for Managers - Intercultural Competence
Sartorius
Leadership Essentials -
Sartorius
Completed - Safety And Behavior Training
ICUnet
Completed - Sales Skills Module 2
Sartorius Training Center
Completed - Sales Skills Module 1
Sartorius Training Center
2 Months - Business Administration And Management
Online Training School
High school diploma - advanced secondary school diploma
Heinz-Sielmann Realschule
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